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Finalists Announced

We’re delighted to announce the finalists for this year’s European Customer Experience Awards!

Congratulations to everyone who made the shortlist - you’ve all done incredible work to take your organisations to the next level.

Now it’s time to book your tickets and start preparing your presentation. Good luck, and see you at the Awards Finals and Ceremony on June 16!

BOOK TICKETS

Business Change and Transformation

Brenntag
CP2 Experience
Fujitsu
Vodafone

Customer Driven Business Change and Transformation

Hyundai & Kantar
Post Office Insurance in partnership with Firstsource
Saint Gobain Performance Plastics Pampus
SV Group

Customer Experience in the Crisis

Active Digital Communications Limited
Brenntag
Florius in partnership with NTT Netherlands
Openreach
Sava životno osiguranje a.d.o.
The AA
B2BInternational in partnership with Kemira

Customer-Centric Culture

Rapid Phone Center
TATA Communications
Whatfix
B2BInternational in partnership with Kemira

Customers at the Heart of Everything™

Care Planner Ltd
Firstsource
Openreach
Vodafone
B2BInternational in partnership with Kemira

Best B2B CX Strategy

Brenntag
Care Planner Ltd
Fujitsu
B2BInternational in partnership with Kemira

Best Use of Customer Insights & Feedback

Philips
CRNOGORSKI TELEKOM A.D.
Orange
UNGUESS
TATA Communications
Gateone
Rapid Phone Center

Contact Centre

CarTrawler
Pekao Direct
Vodafone

Best Customer Service

Post Office Insurance in partnership with Firstsource
Everflow Water
orange

Employee Experience in the Crisis

CarTrawler
Florius in partnership with NTT Ltd Netherlands
Pekao Direct
Stockport Homes Group
TTEC

Best Digital Transformation: Sponsored by Tata Communications

Brenntag
Everflow Water
RebelDot
SV Group in partnership with HoCoSo

CX Team of the Year

Firstsource
Fujitsu
Vodafone
BOOK TICKETS