[{"id":533,"title":"Meet The Judges","published_at":"2023-10-04T13:07:10.389Z","created_at":"2023-10-04T13:07:06.560Z","updated_at":"2024-09-12T06:24:36.532Z","event":{"id":77,"name":"European Customer Experience Awards 2024","acronym":"ECXA24","published_at":"2023-08-21T11:09:14.345Z","created_at":"2023-08-21T11:08:22.960Z","updated_at":"2024-08-09T11:55:00.163Z","year":"2024-01-01","group":"ECXA","footer":17,"blog":null,"GAcode":null,"salesiq":"1a162d43b8ff54eadcd0088b54b343c04647660fbc17eebee258d76fec46878b","pagesense":null,"zoho_desk_id":null,"GTMcode":"GTM-TBLMD4D","whatsup_phone_id":null,"hotjar":"3697527","zoho_campaign_id":null,"Keydates":{"id":200,"Day":null,"Month":null,"Description":null,"Year":null,"Keydate":[{"id":201,"Day":null,"Month":null,"Description":"Open for Entries","Year":null,"Keydate":"2023-09-04"},{"id":202,"Day":null,"Month":null,"Description":"Super Early Bird Entry Deadline","Year":null,"Keydate":"2023-11-03"},{"id":203,"Day":null,"Month":null,"Description":"Early Bird Entry Deadline","Year":null,"Keydate":"2024-05-31"},{"id":204,"Day":null,"Month":null,"Description":"Entry Deadline","Year":null,"Keydate":"2024-06-28"},{"id":205,"Day":null,"Month":null,"Description":"Finalists Announcement","Year":null,"Keydate":"2024-07-12"},{"id":208,"Day":null,"Month":null,"Description":"Early Bird Booking Deadline","Year":null,"Keydate":"2024-08-23"},{"id":209,"Day":null,"Month":null,"Description":"Booking Deadline","Year":null,"Keydate":"2024-09-06"},{"id":206,"Day":null,"Month":null,"Description":"Awards Finals","Year":null,"Keydate":"2024-09-12"},{"id":207,"Day":null,"Month":null,"Description":"Awards Ceremony","Year":null,"Keydate":"2024-09-19"}]},"Forms":[{"id":182,"type":"register_interest","name":"Register Interest","action":"https://forms.zohopublic.com/awardsinternational/form/ECXA23RegisterInterest/formperma/lfmepsj-7a-ppMz8hjHZutDvkkYmnBx88QiQOX3P64I/htmlRecords/submit","Description":null,"slug":"register-interest","FormField":[{"id":1860,"tag":"input","type":"hidden","name":"zf_referrer_name","placeholder":null,"label":null,"value":null},{"id":1861,"tag":"input","type":"hidden","name":"zf_redirect_url","placeholder":null,"label":null,"value":null},{"id":1862,"tag":"input","type":"hidden","name":"zc_gad","placeholder":null,"label":null,"value":null},{"id":1863,"tag":"input","type":"text","name":"Name_First","placeholder":"First Name","label":"First Name","value":null},{"id":1864,"tag":"input","type":"text","name":"Name_Last","placeholder":"Last Name","label":"Last Name","value":null},{"id":1865,"tag":"input","type":"text","name":"SingleLine","placeholder":"Please enter full company name","label":"Company","value":null},{"id":1866,"tag":"input","type":"text","name":"SingleLine1","placeholder":"Job Title","label":"Title","value":null},{"id":1867,"tag":"input","type":"text","name":"PhoneNumber_countrycode","placeholder":"Phone","label":"Phone","value":null},{"id":1868,"tag":"input","type":"text","name":"Email","placeholder":"Email","label":"Email","value":null},{"id":1971,"tag":"html","type":null,"name":"-Select-","placeholder":"-Select-","label":"-Select-","value":"\n\n\n"},{"id":1869,"tag":"html","type":null,"name":null,"placeholder":null,"label":null,"value":"

We are committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please tick below:

\n\n\n"},{"id":1870,"tag":"checkbox","type":null,"name":"DecisionBox","placeholder":"DecisionBox","label":"DecisionBox","value":"I agree to receive news from the European Customer Experience Awards.\n"}]},{"id":183,"type":"plan2win","name":"Plan2win","action":"https://forms.zohopublic.com/awardsinternational/form/ECXA23Plan2Win1/formperma/I-V4Yix22PPVslxJJJUGx9dN8KXOgJx61tgytu4Rb38/htmlRecords/submit","Description":" The plan2win® is your ultimate guide to entering and winning the European Customer Experience Awards™.\n\nWith invaluable information and direction from the Awards International® team, the plan2win will lead you step-by-step through the whole process: from choosing your categories, to your live presentation in front of the judging panel.\n\nThis resource is the result of over twelve years of knowledge and experience in helping our entrants make the best of the awards journey – so it's advice you can trust!\n\nWithin the plan2win, you will find:\n\n- General Information about the Awards\n- A step-by-step guide to Awards entry\n- Categories\n- Pricing\n- 5 Reasons to enter the Awards\n\nSo, download the plan2win and start your Awards adventure!","slug":"plan2win","FormField":[{"id":1620,"tag":"input","type":"hidden","name":"zf_referrer_name","placeholder":null,"label":null,"value":null},{"id":1621,"tag":"input","type":"hidden","name":"zf_redirect_url","placeholder":null,"label":null,"value":null},{"id":1622,"tag":"input","type":"hidden","name":"zc_gad","placeholder":null,"label":null,"value":null},{"id":1623,"tag":"input","type":"text","name":"Name_First","placeholder":"First Name","label":"First Name","value":null},{"id":1624,"tag":"input","type":"text","name":"Name_Last","placeholder":"Last Name","label":"Last Name","value":null},{"id":1625,"tag":"input","type":"text","name":"SingleLine","placeholder":"Please enter full company name","label":"Company","value":null},{"id":1626,"tag":"input","type":"text","name":"SingleLine1","placeholder":"Job Title","label":"Title","value":null},{"id":1627,"tag":"input","type":"text","name":"PhoneNumber_countrycode","placeholder":"Phone","label":"Phone","value":null},{"id":1628,"tag":"input","type":"text","name":"Email","placeholder":"Email","label":"Email","value":null},{"id":1871,"tag":"html","type":null,"name":null,"placeholder":null,"label":null,"value":"

\n\n\n"},{"id":1880,"tag":"checkbox","type":null,"name":"DecisionBox","placeholder":"DecisionBox","label":"DecisionBox","value":"I agree to receive news from the European Customer Experience Awards.\n"}]},{"id":184,"type":"scoring_criteria","name":"How Entries are Scored","action":"https://forms.zohopublic.com/awardsinternational/form/ECXA23Howentriesarescored/formperma/FPk9QPfoUs4OIvm-4KZFmQyPiWqTIGBFNy6bN39c9GU/htmlRecords/submit","Description":"This document contains the full scoring criteria used to assess your written entry and live presentation. Make sure you read it carefully and address all the different sections!","slug":"how-entries-are-scored","FormField":[{"id":1629,"tag":"input","type":"hidden","name":"zf_referrer_name","placeholder":null,"label":null,"value":null},{"id":1630,"tag":"input","type":"hidden","name":"zf_redirect_url","placeholder":null,"label":null,"value":null},{"id":1631,"tag":"input","type":"hidden","name":"zc_gad","placeholder":null,"label":null,"value":null},{"id":1632,"tag":"input","type":"text","name":"Name_First","placeholder":"First Name","label":"First Name","value":null},{"id":1633,"tag":"input","type":"text","name":"Name_Last","placeholder":"Last Name","label":"Last Name","value":null},{"id":1634,"tag":"input","type":"text","name":"SingleLine","placeholder":"Please enter full company name","label":"Company","value":null},{"id":1635,"tag":"input","type":"text","name":"SingleLine1","placeholder":"Job Title","label":"Title","value":null},{"id":1636,"tag":"input","type":"text","name":"PhoneNumber_countrycode","placeholder":"Phone","label":"Phone","value":null},{"id":1637,"tag":"input","type":"text","name":"Email","placeholder":"Email","label":"Email","value":null},{"id":1872,"tag":"html","type":null,"name":null,"placeholder":null,"label":null,"value":"

\n\n\n"},{"id":1881,"tag":"checkbox","type":null,"name":"DecisionBox","placeholder":"DecisionBox","label":"DecisionBox","value":"I agree to receive news from the European Customer Experience Awards.\n"}]},{"id":185,"type":"feedback_report_sample","name":"Sample Feedback Report","action":"https://forms.zohopublic.com/awardsinternational/form/ECXA23SampleFeedbackReport/formperma/9smj-m3xtyU4TU6YAbuJZtVyXXSLCzfswB6xNloi3EQ/htmlRecords/submit","Description":"Every finalist receives detailed and constructive feedback from our judges. This sample report is from one of our Gold Winners - it contains their scores, how they performed relative to others in their category, and includes judges' comments on their written entry and live presentation.","slug":"sample-feedback-report","FormField":[{"id":1638,"tag":"input","type":"hidden","name":"zf_referrer_name","placeholder":null,"label":null,"value":null},{"id":1639,"tag":"input","type":"hidden","name":"zf_redirect_url","placeholder":null,"label":null,"value":null},{"id":1640,"tag":"input","type":"hidden","name":"zc_gad","placeholder":null,"label":null,"value":null},{"id":1641,"tag":"input","type":"text","name":"Name_First","placeholder":"First Name","label":"First Name","value":null},{"id":1642,"tag":"input","type":"text","name":"Name_Last","placeholder":"Last Name","label":"Last Name","value":null},{"id":1643,"tag":"input","type":"text","name":"SingleLine","placeholder":"Please enter full company name","label":"Company","value":null},{"id":1644,"tag":"input","type":"text","name":"SingleLine1","placeholder":"Job Title","label":"Title","value":null},{"id":1645,"tag":"input","type":"text","name":"PhoneNumber_countrycode","placeholder":"Phone","label":"Phone","value":null},{"id":1646,"tag":"input","type":"text","name":"Email","placeholder":"Email","label":"Email","value":null},{"id":1873,"tag":"html","type":null,"name":null,"placeholder":null,"label":null,"value":"

\n\n\n"},{"id":1882,"tag":"checkbox","type":null,"name":"DecisionBox","placeholder":"DecisionBox","label":"DecisionBox","value":"I agree to receive news from the European Customer Experience Awards.\n"}]},{"id":186,"type":"entry_sample","name":"Sample Model Entry","action":"https://forms.zohopublic.com/awardsinternational/form/ECXA23Samplemodelentry/formperma/2q3RVRkxKCWpG_DwXiisTDmaAvriZg_gGubplwc2yXE/htmlRecords/submit","Description":"An example of a Gold Winner’s entry form. Read it to get some inspiration for your own victory!","slug":"sample-model-entry","FormField":[{"id":1647,"tag":"input","type":"hidden","name":"zf_referrer_name","placeholder":null,"label":null,"value":null},{"id":1648,"tag":"input","type":"hidden","name":"zf_redirect_url","placeholder":null,"label":null,"value":null},{"id":1649,"tag":"input","type":"hidden","name":"zc_gad","placeholder":null,"label":null,"value":null},{"id":1650,"tag":"input","type":"text","name":"Name_First","placeholder":"First name","label":"First Name","value":null},{"id":1651,"tag":"input","type":"text","name":"Name_Last","placeholder":"Last Name","label":"Last Name","value":null},{"id":1652,"tag":"input","type":"text","name":"SingleLine","placeholder":"Please enter full company name","label":"Company","value":null},{"id":1653,"tag":"input","type":"text","name":"SingleLine1","placeholder":"Job Title","label":"Title","value":null},{"id":1654,"tag":"input","type":"text","name":"PhoneNumber_countrycode","placeholder":"Phone","label":"Phone","value":null},{"id":1655,"tag":"input","type":"text","name":"Email","placeholder":"Email","label":"Email","value":null},{"id":1874,"tag":"html","type":null,"name":null,"placeholder":null,"label":null,"value":"

\n\n\n"},{"id":1883,"tag":"checkbox","type":null,"name":"DecisionBox","placeholder":"DecisionBox","label":"DecisionBox","value":"I agree to receive news from the European Customer Experience Awards.\n"}]},{"id":187,"type":"apply_to_judge","name":"Apply to Judge","action":"https://forms.zohopublic.com/awardsinternational/form/ECXA23Applytojudge/formperma/3AUUNiVMNW_hOGpFBXW4eTwQrfqiFTa8KdrXGTmyeEQ/htmlRecords/submit","Description":null,"slug":"apply-to-judge","FormField":[{"id":1656,"tag":"input","type":"hidden","name":"zf_referrer_name","placeholder":null,"label":null,"value":null},{"id":1657,"tag":"input","type":"hidden","name":"zf_redirect_url","placeholder":null,"label":null,"value":null},{"id":1658,"tag":"input","type":"hidden","name":"zc_gad","placeholder":null,"label":null,"value":null},{"id":1659,"tag":"input","type":"text","name":"Name_First","placeholder":"First Name","label":"First Name","value":null},{"id":1660,"tag":"input","type":"text","name":"Name_Last","placeholder":"Last Name","label":"Last Name","value":null},{"id":1661,"tag":"input","type":"text","name":"SingleLine","placeholder":"Please enter full company name","label":"Company","value":null},{"id":1662,"tag":"input","type":"text","name":"SingleLine1","placeholder":"Job Title","label":"Title","value":null},{"id":1663,"tag":"input","type":"text","name":"PhoneNumber_countrycode","placeholder":"Phone","label":"Phone","value":null},{"id":1664,"tag":"input","type":"text","name":"Email","placeholder":"Email","label":"Email","value":null},{"id":1875,"tag":"html","type":null,"name":null,"placeholder":null,"label":null,"value":"

\n\n\n"},{"id":1884,"tag":"checkbox","type":null,"name":"DecisionBox","placeholder":"DecisionBox","label":"DecisionBox","value":"I agree to receive news from the European Customer Experience Awards.\n"}]},{"id":188,"type":"become_a_sponsor","name":"ENQUIRE FOR FULL DETAILS","action":"https://forms.zohopublic.com/awardsinternational/form/ECXA23Sponsorship/formperma/uaptqYEL2p9-p71Ub65RRg7fNAUBw21st7nmr5tzMts/htmlRecords/submit","Description":null,"slug":"become-a-sponsor","FormField":[{"id":1665,"tag":"input","type":"hidden","name":"zf_referrer_name","placeholder":null,"label":null,"value":null},{"id":1666,"tag":"input","type":"hidden","name":"zf_redirect_url","placeholder":null,"label":null,"value":null},{"id":1667,"tag":"input","type":"hidden","name":"zc_gad","placeholder":null,"label":null,"value":null},{"id":1668,"tag":"input","type":"text","name":"Name_First","placeholder":"First Name","label":"First Name","value":null},{"id":1669,"tag":"input","type":"text","name":"Name_Last","placeholder":"Last Name","label":"Last Name","value":null},{"id":1670,"tag":"input","type":"text","name":"SingleLine","placeholder":"Please enter full company name","label":"Company","value":null},{"id":1671,"tag":"input","type":"text","name":"SingleLine1","placeholder":"Job Title","label":"Title","value":null},{"id":1672,"tag":"input","type":"text","name":"PhoneNumber_countrycode","placeholder":"Phone","label":"Phone","value":null},{"id":1673,"tag":"input","type":"text","name":"Email","placeholder":"Email","label":"Email","value":null},{"id":1876,"tag":null,"type":null,"name":null,"placeholder":null,"label":null,"value":"

\n\n\n"},{"id":1885,"tag":"checkbox","type":null,"name":"DecisionBox","placeholder":"DecisionBox","label":"DecisionBox","value":"I agree to receive news from the European Customer Experience Awards.\n"}]},{"id":189,"type":"subscribe","name":"European Customer Experience Awards","action":"https://forms.zohopublic.com/awardsinternational/form/SubscribetoECXANewsletter/formperma/47kfHobkWRKwR89oOItchDizZ5Cl4lQ-xYxcADfUkf4/htmlRecords/submit","Description":null,"slug":"subscribe","FormField":[{"id":1674,"tag":"input","type":"hidden","name":"zf_referrer_name","placeholder":null,"label":null,"value":null},{"id":1675,"tag":"input","type":"hidden","name":"zf_redirect_url","placeholder":null,"label":null,"value":null},{"id":1676,"tag":"input","type":"hidden","name":"zc_gad","placeholder":null,"label":null,"value":null},{"id":1677,"tag":"html","type":null,"name":null,"placeholder":null,"label":null,"value":"## Get instant updates, every time we share some new information about the awards."},{"id":1678,"tag":"input","type":"text","name":"Name_First","placeholder":"First Name","label":"First Name","value":null},{"id":1679,"tag":"input","type":"text","name":"Name_Last","placeholder":"Last Name","label":"Last Name","value":null},{"id":1680,"tag":"input","type":"text","name":"Email","placeholder":"Email","label":"Email","value":null},{"id":1877,"tag":"html","type":null,"name":null,"placeholder":null,"label":null,"value":"

\n\n\n"},{"id":1886,"tag":"checkbox","type":null,"name":"DecisionBox","placeholder":"DecisionBox","label":"DecisionBox","value":"I agree to receive news from the European Customer Experience Awards.\n"}]},{"id":190,"type":"white_paper","name":"Plan2Judge","action":"https://forms.zohopublic.com/awardsinternational/form/ECXA24plan2judge/formperma/XF3G8D-rkMNgRYLN8gWrJEftwPSo6LVEiKfsd6TQ5uU/htmlRecords/submit","Description":"The Plan2Judge brochure is your essential guide to the Awards. It will take you through the judging process, give you tips on how to apply and make the most of your judging experience, and point out various benefits of becoming an awards judge.","slug":"plan2judge","FormField":[{"id":1681,"tag":"input","type":"hidden","name":"zf_referrer_name","placeholder":null,"label":null,"value":null},{"id":1682,"tag":"input","type":"hidden","name":"zf_redirect_url","placeholder":null,"label":null,"value":null},{"id":1683,"tag":"input","type":"hidden","name":"zc_gad","placeholder":null,"label":null,"value":null},{"id":1684,"tag":"input","type":"text","name":"Name_First","placeholder":"First Name","label":"First Name","value":null},{"id":1685,"tag":"input","type":"text","name":"Name_Last","placeholder":"Last Name","label":"Last Name","value":null},{"id":1686,"tag":"input","type":"text","name":"SingleLine","placeholder":"Please enter full company name","label":"Company","value":null},{"id":1687,"tag":"input","type":"text","name":"SingleLine1","placeholder":"Job Title","label":"Title","value":null},{"id":1688,"tag":"input","type":"text","name":"PhoneNumber_countrycode","placeholder":"Phone","label":"Phone","value":null},{"id":1689,"tag":"input","type":"text","name":"Email","placeholder":"Email","label":"Email","value":null},{"id":1878,"tag":"html","type":null,"name":null,"placeholder":null,"label":null,"value":"

\n\n\n"},{"id":1887,"tag":"checkbox","type":null,"name":"DecisionBox","placeholder":"DecisionBox","label":"DecisionBox","value":"I agree to receive news from the European Customer Experience Awards.\n"}]},{"id":191,"type":"open_presentations","name":"Entry Resources Pack","action":"https://forms.zohopublic.com/awardsinternational/form/ECXA24EntryResourcesPack/formperma/N6Bha9z1Jzzpmmhn3Yy20LDYxcsjfazvvwtm86lzI3w/htmlRecords/submit","Description":"This resources pack contains all the information you need to understand the scoring criteria, format and requirements for the written submissions:\n\n- Plan2win brochure\n- Scoring of Entries guide\n- Sample Entry Form\n- Sample Benchmark Report\n\n","slug":"entry-resources-pack","FormField":[{"id":1690,"tag":"input","type":"hidden","name":"zf_referrer_name","placeholder":null,"label":null,"value":null},{"id":1691,"tag":"input","type":"hidden","name":"zf_redirect_url","placeholder":null,"label":null,"value":null},{"id":1692,"tag":"input","type":"hidden","name":"zc_gad","placeholder":null,"label":null,"value":null},{"id":1693,"tag":"input","type":"text","name":"Name_First","placeholder":"First Name","label":"First Name","value":null},{"id":1694,"tag":"input","type":"text","name":"Name_Last","placeholder":"Last Name","label":"Last Name","value":null},{"id":1695,"tag":"input","type":"text","name":"SingleLine","placeholder":"Please enter full company name","label":"Company","value":null},{"id":1696,"tag":"input","type":"text","name":"SingleLine1","placeholder":"Job Title","label":"Title","value":null},{"id":1697,"tag":"input","type":"text","name":"PhoneNumber_countrycode","placeholder":"Phone","label":"Phone","value":null},{"id":1698,"tag":"input","type":"text","name":"Email","placeholder":"Email","label":"Email","value":null},{"id":1879,"tag":"html","type":null,"name":null,"placeholder":null,"label":null,"value":"

\n\n\n"},{"id":1888,"tag":"checkbox","type":null,"name":"DecisionBox","placeholder":"DecisionBox","label":"DecisionBox","value":"I agree to receive news from the European Customer Experience Awards.\n"}]}],"logo":{"id":4765,"name":"ecxa24_logo.svg","alternativeText":"","caption":"","width":480,"height":160,"formats":null,"hash":"ecxa24_logo_d37cd4f9eb","ext":".svg","mime":"image/svg+xml","size":12.54,"url":"/uploads/ecxa24_logo_d37cd4f9eb.svg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-11-20T09:50:26.631Z","updated_at":"2023-11-20T09:50:26.638Z"}},"slug":"meet-the-judges","showTitle":null,"blocks":[{"__component":"content.box","id":1629,"content":"Every entry at ECXA™ is assessed by an independent judging panel.\n\nAll our judges are seasoned professionals with distinguished CX careers; many have judged with us several times before and keep coming back!\n\nUsing the scoring criteria, they’ll carefully scrutinize your written submission and live presentation. Scores from each judge are added together to determine the winners in each category. After the event, every finalist will receive a detailed Feedback Report with constructive comments that will help you improve your CX going forward.\n\nOur judge selection process ends approximately a month before the Awards Finals, so every judge has enough time to score all written entries in their preferred categories. \n\nAs soon as we add more judges to our lineup, we’ll post their details here. Scroll down to see who's taking part this year!\n\n

If you’re interested in becoming a judge, please click the link below, or email Danilo at danilo.k@awardsinternational.com

","background_color":null,"bg_color":"primary","CTAs":[{"id":1127,"Text":"Apply to Judge","Link":"/apply-to-judge","TargetBlank":false,"Bg_color":null,"TextAlign":"center"}],"background_image":null},{"__component":"content.box","id":1759,"content":"

Ambassadors

","background_color":null,"bg_color":null,"CTAs":[],"background_image":null},{"__component":"content.people-list","id":125,"Name":null,"NamePosition":null,"Biography":[{"id":2246,"Title":"Shaun Cremins","Description":"CX Director, insight6","Content":"A vastly experienced Director of multiple leading UK and US brands spanning over 25 years. \n\nCustomer Experience has always been a core metric for successful business growth as I bring this expertise and proven track record to new sectors, with a particular interest in legal and financial sectors. \n\nSuppose you truly aspire for the customer to be at the heart of every important decision within your business. In that case, I may have the key to unlock new business potential and sustainable growth. ","organization":{"id":505,"published_at":"2023-11-02T11:08:37.356Z","created_at":"2023-11-02T11:08:35.854Z","updated_at":"2023-11-02T11:08:37.364Z","Title":"insight6","Description":null,"Link":null,"Logo":{"id":4645,"name":"insight6.png","alternativeText":"","caption":"","width":300,"height":300,"formats":{"thumbnail":{"ext":".png","url":"/uploads/thumbnail_insight6_28cab9f05d.png","hash":"thumbnail_insight6_28cab9f05d","mime":"image/png","name":"thumbnail_insight6.png","path":null,"size":4.89,"width":156,"height":156}},"hash":"insight6_28cab9f05d","ext":".png","mime":"image/png","size":10.21,"url":"/uploads/insight6_28cab9f05d.png","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-11-02T11:08:33.904Z","updated_at":"2023-11-02T11:08:33.909Z"}},"Image":{"id":4642,"name":"Shaun Cremins-4.jpg","alternativeText":"","caption":"","width":500,"height":500,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Shaun_Cremins_4_ca206f062a.jpg","hash":"thumbnail_Shaun_Cremins_4_ca206f062a","mime":"image/jpeg","name":"thumbnail_Shaun Cremins-4.jpg","path":null,"size":4.04,"width":156,"height":156}},"hash":"Shaun_Cremins_4_ca206f062a","ext":".jpg","mime":"image/jpeg","size":29.57,"url":"/uploads/Shaun_Cremins_4_ca206f062a.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-11-02T10:47:00.537Z","updated_at":"2023-11-02T10:47:00.543Z"}},{"id":2247,"Title":"Lina Kiriakou","Description":"Founder | Principal Strategic & Service Design Consultant","Content":"A CX enthusiast before it was cool, Lina has worked with clients of different segments for more than 20 years, advocating for human-centric strategies, while developing solutions that are beneficial for internal “clients” and external customers. \n\nFor the past 4 years, she leads Dollphin, her own consultancy, which focuses on CX and Service Design, in order to build consistently positive experiences, innovative systems and efficient services for ambitious brands, products and organizations, while keeping human needs and interactions at the heart of everything. \n\nShe is also the Business Instructor responsible for the Strategic Design vertical of AD&PR Lab at Panteion University of Athens and a passionate mentor at Women On Top, WALK Innovation Accelerator and Hackathons in her home country and abroad.\n","organization":{"id":503,"published_at":"2023-11-01T14:58:13.470Z","created_at":"2023-11-01T14:58:11.878Z","updated_at":"2023-11-01T14:58:13.479Z","Title":"Dollphin","Description":null,"Link":"http://www.thedollphin.com","Logo":{"id":4630,"name":"Dollphin.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Dollphin_aad470cea7.jpg","hash":"thumbnail_Dollphin_aad470cea7","mime":"image/jpeg","name":"thumbnail_Dollphin.jpg","path":null,"size":3.12,"width":156,"height":156}},"hash":"Dollphin_aad470cea7","ext":".jpg","mime":"image/jpeg","size":3.75,"url":"/uploads/Dollphin_aad470cea7.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-11-01T14:58:01.023Z","updated_at":"2023-11-01T14:58:01.028Z"}},"Image":{"id":4631,"name":"Lina Kiriakou.jpg","alternativeText":"","caption":"","width":768,"height":768,"formats":{"small":{"ext":".jpg","url":"/uploads/small_Lina_Kiriakou_cb4cf50c40.jpg","hash":"small_Lina_Kiriakou_cb4cf50c40","mime":"image/jpeg","name":"small_Lina Kiriakou.jpg","path":null,"size":34.57,"width":500,"height":500},"medium":{"ext":".jpg","url":"/uploads/medium_Lina_Kiriakou_cb4cf50c40.jpg","hash":"medium_Lina_Kiriakou_cb4cf50c40","mime":"image/jpeg","name":"medium_Lina Kiriakou.jpg","path":null,"size":63.69,"width":750,"height":750},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Lina_Kiriakou_cb4cf50c40.jpg","hash":"thumbnail_Lina_Kiriakou_cb4cf50c40","mime":"image/jpeg","name":"thumbnail_Lina Kiriakou.jpg","path":null,"size":5.53,"width":156,"height":156}},"hash":"Lina_Kiriakou_cb4cf50c40","ext":".jpg","mime":"image/jpeg","size":62.64,"url":"/uploads/Lina_Kiriakou_cb4cf50c40.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-11-01T14:58:43.221Z","updated_at":"2023-11-01T14:58:43.226Z"}},{"id":2248,"Title":"Nils Schmeling","Description":"Founder, NECXT","Content":"Founder at NECXT, the CX specialised consultancy supporting organisations on improving their customer experience. Delivering inspiration tours and leadership CX trainings, Customer Journeys and CX teamevents.\n","organization":{"id":227,"published_at":"2022-12-05T11:45:26.205Z","created_at":"2022-12-05T11:45:21.860Z","updated_at":"2022-12-05T11:45:26.216Z","Title":"NECXT","Description":null,"Link":"http://www.necxt.com ","Logo":{"id":2115,"name":"NECXT.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_NECXT_6bb3aa0e48.jpg","hash":"thumbnail_NECXT_6bb3aa0e48","mime":"image/jpeg","name":"thumbnail_NECXT.jpg","path":null,"size":2.8,"width":156,"height":156}},"hash":"NECXT_6bb3aa0e48","ext":".jpg","mime":"image/jpeg","size":3.62,"url":"/uploads/NECXT_6bb3aa0e48.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2022-12-05T11:45:11.756Z","updated_at":"2022-12-05T11:45:11.787Z"}},"Image":{"id":4643,"name":"Nils_Schmeling_01b92774ff.png","alternativeText":"","caption":"","width":400,"height":400,"formats":{"thumbnail":{"ext":".png","url":"/uploads/thumbnail_Nils_Schmeling_01b92774ff_229e986c8a.png","hash":"thumbnail_Nils_Schmeling_01b92774ff_229e986c8a","mime":"image/png","name":"thumbnail_Nils_Schmeling_01b92774ff.png","path":null,"size":59.28,"width":156,"height":156}},"hash":"Nils_Schmeling_01b92774ff_229e986c8a","ext":".png","mime":"image/png","size":246.17,"url":"/uploads/Nils_Schmeling_01b92774ff_229e986c8a.png","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-11-02T10:54:05.399Z","updated_at":"2023-11-02T10:54:05.405Z"}},{"id":2249,"Title":"Marleen Van Wijk, CCXP","Description":"Managing Director, ECXperience","Content":"With 17,5 years of international experience in customer experience, marketing and manager roles, Marleen van Wijk, CCXP, helps companies to build, improve and drive customer strategies.\n\nAs managing director of ECXperience, a customer and employee experience management consultancy firm, she and her team currently help companies to better connect to customers and employees by using an integrated approach that is based on years of practical experience.\n\nMarleen is a passionate CX and EX believer, an experienced consultant and communicator, hands-on and challenging organizations to create a fact-based customer centric culture.\n","organization":{"id":312,"published_at":"2023-04-03T15:06:41.088Z","created_at":"2023-04-03T15:06:39.236Z","updated_at":"2023-09-11T08:56:10.453Z","Title":"eCXperience","Description":null,"Link":"www.ecxperience.nl","Logo":{"id":4148,"name":"image0.jpeg","alternativeText":"","caption":"","width":1080,"height":1080,"formats":{"large":{"ext":".jpeg","url":"/uploads/large_image0_9fd0fb3ca3.jpeg","hash":"large_image0_9fd0fb3ca3","mime":"image/jpeg","name":"large_image0.jpeg","path":null,"size":28.16,"width":1000,"height":1000},"small":{"ext":".jpeg","url":"/uploads/small_image0_9fd0fb3ca3.jpeg","hash":"small_image0_9fd0fb3ca3","mime":"image/jpeg","name":"small_image0.jpeg","path":null,"size":11.98,"width":500,"height":500},"medium":{"ext":".jpeg","url":"/uploads/medium_image0_9fd0fb3ca3.jpeg","hash":"medium_image0_9fd0fb3ca3","mime":"image/jpeg","name":"medium_image0.jpeg","path":null,"size":19.85,"width":750,"height":750},"thumbnail":{"ext":".jpeg","url":"/uploads/thumbnail_image0_9fd0fb3ca3.jpeg","hash":"thumbnail_image0_9fd0fb3ca3","mime":"image/jpeg","name":"thumbnail_image0.jpeg","path":null,"size":2.52,"width":156,"height":156}},"hash":"image0_9fd0fb3ca3","ext":".jpeg","mime":"image/jpeg","size":30.48,"url":"/uploads/image0_9fd0fb3ca3.jpeg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-09-11T08:56:07.074Z","updated_at":"2023-09-11T08:56:07.080Z"}},"Image":{"id":4644,"name":"Marleen.jpg","alternativeText":"","caption":"","width":500,"height":500,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Marleen_ef8a85b9ff.jpg","hash":"thumbnail_Marleen_ef8a85b9ff","mime":"image/jpeg","name":"thumbnail_Marleen.jpg","path":null,"size":5.64,"width":156,"height":156}},"hash":"Marleen_ef8a85b9ff","ext":".jpg","mime":"image/jpeg","size":32.66,"url":"/uploads/Marleen_ef8a85b9ff.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-11-02T10:56:58.130Z","updated_at":"2023-11-02T10:56:58.136Z"}},{"id":2410,"Title":"Jannecke Drangert-Hveding, CCXP","Description":"CEO, Customer C","Content":"Jannecke Drangert-Hveding is a CCXP, and a true believer in the “outside-in” approach to strategy and business development. She has extensive experience as a business advisor, from leadership roles and as a board member. She is the CEO of Customer C and founder of the Customer Community, a network for customer-centric leaders in Norway.\n\nShe has extensive experience working with major brands in the Nordics and was previously Strategy and Transformation Lead at one of Scandinavia’s largest health tech organizations. She now sees it as her mission to support, advise, and connect true value champions out there in their efforts to transform and evolve their organizations & business models.\n","organization":{"id":524,"published_at":"2023-11-29T11:56:07.429Z","created_at":"2023-11-29T11:56:05.790Z","updated_at":"2023-11-29T11:56:07.438Z","Title":"Customer C","Description":null,"Link":null,"Logo":{"id":4846,"name":"customer_c_logo.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_customer_c_logo_b2b19d5c1c.jpg","hash":"thumbnail_customer_c_logo_b2b19d5c1c","mime":"image/jpeg","name":"thumbnail_customer_c_logo.jpg","path":null,"size":3.17,"width":156,"height":156}},"hash":"customer_c_logo_b2b19d5c1c","ext":".jpg","mime":"image/jpeg","size":4.18,"url":"/uploads/customer_c_logo_b2b19d5c1c.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-11-29T11:56:03.695Z","updated_at":"2023-11-29T11:56:03.701Z"}},"Image":{"id":4845,"name":"2023-06-01-janecke-drangert-hveding-328-hires.jpg","alternativeText":"","caption":"","width":500,"height":500,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_2023_06_01_janecke_drangert_hveding_328_hires_ddfc939eeb.jpg","hash":"thumbnail_2023_06_01_janecke_drangert_hveding_328_hires_ddfc939eeb","mime":"image/jpeg","name":"thumbnail_2023-06-01-janecke-drangert-hveding-328-hires.jpg","path":null,"size":3.86,"width":156,"height":156}},"hash":"2023_06_01_janecke_drangert_hveding_328_hires_ddfc939eeb","ext":".jpg","mime":"image/jpeg","size":20.57,"url":"/uploads/2023_06_01_janecke_drangert_hveding_328_hires_ddfc939eeb.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-11-29T11:16:27.422Z","updated_at":"2023-11-29T11:16:27.463Z"}},{"id":2437,"Title":"Stephanie Ogulin-Weinlich, CCXP","Description":"Founder of transformXP | CX Transformation Consulting","Content":"Founder of transformXP | CX Transformation Consulting [https://transformxp.at/en](https://transformxp.at/en)\n\nCo-founder and Board Member of collective:a | Expert in Strategy & Transformation Experience Design [https://www.collectiva.cc/](https://www.collectiva.cc/)\n\n \nStephanie has more than 15 years of experience in exploring new digital ways of creating customer-interaction driven business impact - mainly in the airline, energy, financial services and retail industry. Based on human-centered design techniques, principles of agile and behavioural change interventions she empowers marketing, communication & CX leaders along the “direct-to-consumer” way - with lots of structure and easy-to-apply frameworks to never lose track :).","organization":{"id":529,"published_at":"2023-12-12T10:24:03.115Z","created_at":"2023-12-12T10:24:01.356Z","updated_at":"2023-12-12T10:24:03.126Z","Title":"transformXP, collective:a","Description":null,"Link":null,"Logo":{"id":4888,"name":"transformXP-collectiv:a.png","alternativeText":"","caption":"","width":400,"height":300,"formats":{"thumbnail":{"ext":".png","url":"/uploads/thumbnail_transform_XP_collectiv_a_905a5979eb.png","hash":"thumbnail_transform_XP_collectiv_a_905a5979eb","mime":"image/png","name":"thumbnail_transformXP-collectiv:a.png","path":null,"size":8.34,"width":208,"height":156}},"hash":"transform_XP_collectiv_a_905a5979eb","ext":".png","mime":"image/png","size":7.39,"url":"/uploads/transform_XP_collectiv_a_905a5979eb.png","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-12-12T10:23:58.508Z","updated_at":"2023-12-12T10:23:58.517Z"}},"Image":{"id":4887,"name":"Vic.png","alternativeText":"","caption":"","width":500,"height":500,"formats":{"thumbnail":{"ext":".png","url":"/uploads/thumbnail_Vic_5bea948140.png","hash":"thumbnail_Vic_5bea948140","mime":"image/png","name":"thumbnail_Vic.png","path":null,"size":91.38,"width":156,"height":156}},"hash":"Vic_5bea948140","ext":".png","mime":"image/png","size":420.53,"url":"/uploads/Vic_5bea948140.png","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-12-11T15:14:20.973Z","updated_at":"2023-12-11T15:14:20.981Z"}},{"id":2465,"Title":"Julien Rio, CCXP","Description":"AVP of International Marketing at RingCentral","Content":"Julien Rio, a Certified Customer Experience Professional (CCXP) and AVP of International Marketing at RingCentral, is a renowned figure in the CX world. With 15 years of marketing expertise spanning Asia and Europe, he has a proven track record in enhancing customer journeys. Julien is the founder of CX Therapy, a vlog that delves into real-world customer experiences, and the author of \"Customer Experience Unearthed.\" Recognized for his contributions, including being named among France's top marketing influencers, Julien's passion for storytelling and customer engagement marks him as a respected leader in the field. As a founding member of the European Customer Experience Organization (ECXO), he continues to influence and inspire with a commitment to advancing customer experience.\n","organization":{"id":545,"published_at":"2024-01-09T15:20:58.471Z","created_at":"2024-01-09T15:20:57.128Z","updated_at":"2024-01-12T15:28:27.033Z","Title":"Ring Central","Description":null,"Link":null,"Logo":{"id":5037,"name":"Ring Central.png","alternativeText":"","caption":"","width":1922,"height":292,"formats":{"large":{"ext":".png","url":"/uploads/large_Ring_Central_c4e0c41094.png","hash":"large_Ring_Central_c4e0c41094","mime":"image/png","name":"large_Ring Central.png","path":null,"size":56.9,"width":1000,"height":152},"small":{"ext":".png","url":"/uploads/small_Ring_Central_c4e0c41094.png","hash":"small_Ring_Central_c4e0c41094","mime":"image/png","name":"small_Ring Central.png","path":null,"size":23.37,"width":500,"height":76},"medium":{"ext":".png","url":"/uploads/medium_Ring_Central_c4e0c41094.png","hash":"medium_Ring_Central_c4e0c41094","mime":"image/png","name":"medium_Ring Central.png","path":null,"size":39.78,"width":750,"height":114},"thumbnail":{"ext":".png","url":"/uploads/thumbnail_Ring_Central_c4e0c41094.png","hash":"thumbnail_Ring_Central_c4e0c41094","mime":"image/png","name":"thumbnail_Ring Central.png","path":null,"size":9.64,"width":245,"height":37}},"hash":"Ring_Central_c4e0c41094","ext":".png","mime":"image/png","size":30.86,"url":"/uploads/Ring_Central_c4e0c41094.png","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-01-12T15:28:24.536Z","updated_at":"2024-01-12T15:28:24.547Z"}},"Image":{"id":5003,"name":"Julie-Rio.jpg","alternativeText":"","caption":"","width":400,"height":400,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Julie_Rio_81b59af88e.jpg","hash":"thumbnail_Julie_Rio_81b59af88e","mime":"image/jpeg","name":"thumbnail_Julie-Rio.jpg","path":null,"size":4.92,"width":156,"height":156}},"hash":"Julie_Rio_81b59af88e","ext":".jpg","mime":"image/jpeg","size":22.89,"url":"/uploads/Julie_Rio_81b59af88e.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-01-09T14:01:36.194Z","updated_at":"2024-01-09T14:01:36.210Z"}},{"id":2472,"Title":"Gabriela Ciupitu","Description":"Founder","Content":"Gabriela is a passioned Certified CX Professional and co-founder of Customer Experience Romania, the first CX consultancy company in Romania. Gabriela has relevant international experience in designing and developing projects to transform the customer experience. Her primary mission is to connect customers and employees with the brand, products and services, and the organization through emotions and judgment. She has actively promoted the CX in Central and South-East Europe, organizing public events and conferences with CXPA and Awards International to set up global standards for CX and EX in the region. Gabriela’s customer-centered approach has been appreciated and recognized by international organizations. She has been nominated as a Member of the Board of Directors at Customer Institute.\n","organization":{"id":260,"published_at":"2023-01-24T15:19:19.022Z","created_at":"2023-01-24T15:19:17.786Z","updated_at":"2023-01-24T15:19:19.031Z","Title":"Customer Experience Romania ","Description":null,"Link":"http://www.customerexperience.ro ","Logo":{"id":2298,"name":"Customer Experience Romania.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Customer_Experience_Romania_c319c61057.jpg","hash":"thumbnail_Customer_Experience_Romania_c319c61057","mime":"image/jpeg","name":"thumbnail_Customer Experience Romania.jpg","path":null,"size":2.31,"width":156,"height":156}},"hash":"Customer_Experience_Romania_c319c61057","ext":".jpg","mime":"image/jpeg","size":2.98,"url":"/uploads/Customer_Experience_Romania_c319c61057.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-01-24T15:19:15.555Z","updated_at":"2023-01-24T15:19:15.560Z"}},"Image":{"id":2297,"name":"Gabriela Ciupitu.jpg","alternativeText":"","caption":"","width":592,"height":592,"formats":{"small":{"ext":".jpg","url":"/uploads/small_Gabriela_Ciupitu_8d5ed93ffc.jpg","hash":"small_Gabriela_Ciupitu_8d5ed93ffc","mime":"image/jpeg","name":"small_Gabriela Ciupitu.jpg","path":null,"size":30.16,"width":500,"height":500},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Gabriela_Ciupitu_8d5ed93ffc.jpg","hash":"thumbnail_Gabriela_Ciupitu_8d5ed93ffc","mime":"image/jpeg","name":"thumbnail_Gabriela Ciupitu.jpg","path":null,"size":4.75,"width":156,"height":156}},"hash":"Gabriela_Ciupitu_8d5ed93ffc","ext":".jpg","mime":"image/jpeg","size":40.01,"url":"/uploads/Gabriela_Ciupitu_8d5ed93ffc.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-01-24T15:19:03.589Z","updated_at":"2023-01-24T15:19:03.599Z"}},{"id":2473,"Title":"Eckhart Boehme","Description":"Founder and Managing Director at Unipro Solutions","Content":"Eckhart Boehme is the former Curriculum Architect Marketing Excellence @Microsoft Corporation. He is the founder and managing director of strategy consulting firm unipro solutions and an internationally recognized Jobs to Be Done expert. Eckhart was the initiator and co-developer of The Wheel of Progress® Canvas - a tool for structuring qualitative customer research. He is the developer the Customer Progress Design method. He was the subject matter expert to the German editions of the Jobs to Be Done \"bible\" Competing Against Luck by Clayton Christensen et. al. and Eric Ries' The Startup Way.\n","organization":{"id":547,"published_at":"2024-01-10T09:02:36.764Z","created_at":"2024-01-10T09:01:08.056Z","updated_at":"2024-01-10T09:02:36.782Z","Title":"Unipro Solutions","Description":null,"Link":null,"Logo":{"id":5014,"name":"unpipro.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_unpipro_4397077429.jpg","hash":"thumbnail_unpipro_4397077429","mime":"image/jpeg","name":"thumbnail_unpipro.jpg","path":null,"size":3.69,"width":156,"height":156}},"hash":"unpipro_4397077429","ext":".jpg","mime":"image/jpeg","size":4.87,"url":"/uploads/unpipro_4397077429.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-01-10T09:01:05.994Z","updated_at":"2024-01-10T09:01:06.007Z"}},"Image":{"id":5015,"name":"Eckhart G. Boehme head shot2.JPG","alternativeText":"","caption":"","width":500,"height":500,"formats":{"thumbnail":{"ext":".JPG","url":"/uploads/thumbnail_Eckhart_G_Boehme_head_shot2_634e166a93.JPG","hash":"thumbnail_Eckhart_G_Boehme_head_shot2_634e166a93","mime":"image/jpeg","name":"thumbnail_Eckhart G. Boehme head shot2.JPG","path":null,"size":3.93,"width":156,"height":156}},"hash":"Eckhart_G_Boehme_head_shot2_634e166a93","ext":".JPG","mime":"image/jpeg","size":19.07,"url":"/uploads/Eckhart_G_Boehme_head_shot2_634e166a93.JPG","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-01-10T09:01:53.925Z","updated_at":"2024-01-10T09:01:53.935Z"}},{"id":2494,"Title":"Gregorio Uglioni","Description":"CX Goalkeeper and Head of Business Transformation","Content":"Transformation & Customer Experience are Greg’s playing fields. Host of the worldwide renomed podcast CX Goalkeeper, Keynote Speaker, Judge at international events & co-author of the two global best-sellers on CX.","organization":{"id":254,"published_at":"2023-01-11T14:06:07.805Z","created_at":"2023-01-11T14:06:06.351Z","updated_at":"2023-01-11T14:06:07.815Z","Title":"Kantonsspital Winterthur ","Description":null,"Link":"http://www.ksw.ch ","Logo":{"id":2238,"name":"Kantonsspital Winterthur.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Kantonsspital_Winterthur_36cc98bef7.jpg","hash":"thumbnail_Kantonsspital_Winterthur_36cc98bef7","mime":"image/jpeg","name":"thumbnail_Kantonsspital Winterthur.jpg","path":null,"size":4.85,"width":156,"height":156}},"hash":"Kantonsspital_Winterthur_36cc98bef7","ext":".jpg","mime":"image/jpeg","size":6.61,"url":"/uploads/Kantonsspital_Winterthur_36cc98bef7.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-01-11T14:04:50.951Z","updated_at":"2023-01-11T14:04:50.970Z"}},"Image":{"id":2239,"name":"Gregorio Uglioni.jpg","alternativeText":"","caption":"","width":1512,"height":1512,"formats":{"large":{"ext":".jpg","url":"/uploads/large_Gregorio_Uglioni_205bab52a7.jpg","hash":"large_Gregorio_Uglioni_205bab52a7","mime":"image/jpeg","name":"large_Gregorio Uglioni.jpg","path":null,"size":105.82,"width":1000,"height":1000},"small":{"ext":".jpg","url":"/uploads/small_Gregorio_Uglioni_205bab52a7.jpg","hash":"small_Gregorio_Uglioni_205bab52a7","mime":"image/jpeg","name":"small_Gregorio Uglioni.jpg","path":null,"size":34.7,"width":500,"height":500},"medium":{"ext":".jpg","url":"/uploads/medium_Gregorio_Uglioni_205bab52a7.jpg","hash":"medium_Gregorio_Uglioni_205bab52a7","mime":"image/jpeg","name":"medium_Gregorio Uglioni.jpg","path":null,"size":64.11,"width":750,"height":750},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Gregorio_Uglioni_205bab52a7.jpg","hash":"thumbnail_Gregorio_Uglioni_205bab52a7","mime":"image/jpeg","name":"thumbnail_Gregorio Uglioni.jpg","path":null,"size":6.55,"width":156,"height":156}},"hash":"Gregorio_Uglioni_205bab52a7","ext":".jpg","mime":"image/jpeg","size":224.18,"url":"/uploads/Gregorio_Uglioni_205bab52a7.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-01-11T14:06:38.933Z","updated_at":"2023-01-11T14:06:38.939Z"}}]},{"__component":"content.box","id":1758,"content":"

Judges

","background_color":null,"bg_color":null,"CTAs":[],"background_image":null},{"__component":"content.people-list","id":114,"Name":"","NamePosition":null,"Biography":[{"id":1933,"Title":"Elena Coronado","Description":"VP of Operations ","Content":"Elena, a seasoned Customer Experience Professional, with over 17 years of experience in Operations, Customer Service and Customer Experience domain. \n\nCurrently the VP of Operations at Playtech Managed Services, she has implemented different projects using a wide array of approaches such as Lean process improvement, RPA, and other Digital Transformation technique. \n\nWhile Customer Experience is indeed her passion, her professional inclination extends to leadership; with excellent talent management, identifying, developing, and growing Talent within the organization. ","organization":{"id":256,"published_at":"2023-01-19T12:22:42.758Z","created_at":"2023-01-19T12:22:40.270Z","updated_at":"2023-01-19T12:22:42.768Z","Title":"Playtech Managed Services","Description":null,"Link":"https://www.playtech.com/","Logo":{"id":2277,"name":"Managed Services_Logo_Linkedin.png","alternativeText":"","caption":"","width":600,"height":300,"formats":{"small":{"ext":".png","url":"/uploads/small_Managed_Services_Logo_Linkedin_9a547c47f0.png","hash":"small_Managed_Services_Logo_Linkedin_9a547c47f0","mime":"image/png","name":"small_Managed Services_Logo_Linkedin.png","path":null,"size":24.62,"width":500,"height":250},"thumbnail":{"ext":".png","url":"/uploads/thumbnail_Managed_Services_Logo_Linkedin_9a547c47f0.png","hash":"thumbnail_Managed_Services_Logo_Linkedin_9a547c47f0","mime":"image/png","name":"thumbnail_Managed Services_Logo_Linkedin.png","path":null,"size":9.19,"width":245,"height":123}},"hash":"Managed_Services_Logo_Linkedin_9a547c47f0","ext":".png","mime":"image/png","size":15.61,"url":"/uploads/Managed_Services_Logo_Linkedin_9a547c47f0.png","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-01-19T12:22:09.976Z","updated_at":"2023-01-19T12:22:09.997Z"}},"Image":{"id":1746,"name":"elena.jpg","alternativeText":"","caption":"","width":331,"height":337,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_elena_092786d0ed.jpg","hash":"thumbnail_elena_092786d0ed","mime":"image/jpeg","name":"thumbnail_elena.jpg","path":null,"size":4.78,"width":153,"height":156}},"hash":"elena_092786d0ed","ext":".jpg","mime":"image/jpeg","size":14.22,"url":"/uploads/elena_092786d0ed.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2022-11-17T09:09:01.736Z","updated_at":"2022-11-17T09:09:01.827Z"}},{"id":2007,"Title":"David Hingley","Description":"Founder & MD","Content":"David is a recognised leader in operational and CX strategy, design and delivery, and is the Founder & MD of Customer Planet. Leveraging all the experience from his 25+ year career in senior leadership roles across multiple organisations and disciplines, David now works as a consultant in businesses across all services and sectors, to help them design and deliver what their customers, colleagues and shareholders want and need.\n","organization":{"id":481,"published_at":"2023-09-25T11:50:55.574Z","created_at":"2023-09-25T11:50:54.081Z","updated_at":"2023-10-31T14:33:07.167Z","Title":"Customer Planet Ltd","Description":null,"Link":"http://www.customerplanet.com","Logo":{"id":4597,"name":"White Customer Planet Logo Curved Box inc Shadow.png","alternativeText":"","caption":"","width":2085,"height":2115,"formats":{"large":{"ext":".png","url":"/uploads/large_White_Customer_Planet_Logo_Curved_Box_inc_Shadow_53a51cb338.png","hash":"large_White_Customer_Planet_Logo_Curved_Box_inc_Shadow_53a51cb338","mime":"image/png","name":"large_White Customer Planet Logo Curved Box inc Shadow.png","path":null,"size":314.52,"width":986,"height":1000},"small":{"ext":".png","url":"/uploads/small_White_Customer_Planet_Logo_Curved_Box_inc_Shadow_53a51cb338.png","hash":"small_White_Customer_Planet_Logo_Curved_Box_inc_Shadow_53a51cb338","mime":"image/png","name":"small_White Customer Planet Logo Curved Box inc Shadow.png","path":null,"size":108.22,"width":493,"height":500},"medium":{"ext":".png","url":"/uploads/medium_White_Customer_Planet_Logo_Curved_Box_inc_Shadow_53a51cb338.png","hash":"medium_White_Customer_Planet_Logo_Curved_Box_inc_Shadow_53a51cb338","mime":"image/png","name":"medium_White Customer Planet Logo Curved Box inc Shadow.png","path":null,"size":198.36,"width":739,"height":750},"thumbnail":{"ext":".png","url":"/uploads/thumbnail_White_Customer_Planet_Logo_Curved_Box_inc_Shadow_53a51cb338.png","hash":"thumbnail_White_Customer_Planet_Logo_Curved_Box_inc_Shadow_53a51cb338","mime":"image/png","name":"thumbnail_White Customer Planet Logo Curved Box inc Shadow.png","path":null,"size":21.81,"width":154,"height":156}},"hash":"White_Customer_Planet_Logo_Curved_Box_inc_Shadow_53a51cb338","ext":".png","mime":"image/png","size":875.18,"url":"/uploads/White_Customer_Planet_Logo_Curved_Box_inc_Shadow_53a51cb338.png","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-10-31T14:33:05.586Z","updated_at":"2023-10-31T14:33:05.658Z"}},"Image":{"id":4646,"name":"David Hingley 2023-10 1 crop.jpg","alternativeText":"","caption":"","width":1562,"height":1562,"formats":{"large":{"ext":".jpg","url":"/uploads/large_David_Hingley_2023_10_1_crop_1ca0eab177.jpg","hash":"large_David_Hingley_2023_10_1_crop_1ca0eab177","mime":"image/jpeg","name":"large_David Hingley 2023-10 1 crop.jpg","path":null,"size":104.61,"width":1000,"height":1000},"small":{"ext":".jpg","url":"/uploads/small_David_Hingley_2023_10_1_crop_1ca0eab177.jpg","hash":"small_David_Hingley_2023_10_1_crop_1ca0eab177","mime":"image/jpeg","name":"small_David Hingley 2023-10 1 crop.jpg","path":null,"size":22.45,"width":500,"height":500},"medium":{"ext":".jpg","url":"/uploads/medium_David_Hingley_2023_10_1_crop_1ca0eab177.jpg","hash":"medium_David_Hingley_2023_10_1_crop_1ca0eab177","mime":"image/jpeg","name":"medium_David Hingley 2023-10 1 crop.jpg","path":null,"size":51.29,"width":750,"height":750},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_David_Hingley_2023_10_1_crop_1ca0eab177.jpg","hash":"thumbnail_David_Hingley_2023_10_1_crop_1ca0eab177","mime":"image/jpeg","name":"thumbnail_David Hingley 2023-10 1 crop.jpg","path":null,"size":3.55,"width":156,"height":156}},"hash":"David_Hingley_2023_10_1_crop_1ca0eab177","ext":".jpg","mime":"image/jpeg","size":278.42,"url":"/uploads/David_Hingley_2023_10_1_crop_1ca0eab177.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-11-02T12:04:00.403Z","updated_at":"2023-11-02T12:04:00.490Z"}},{"id":2008,"Title":"Ruud Verduin","Description":"Customer Experience Strategy Consultant","Content":"Ruud Verduin is recognized as an expert in customer experience management & customer relationship management in The Netherlands. Ruud Verduin, Customer Experience Strategy Consultant is helping clients with effective customer-centric strategies and supporting them in their customer experience transformation.\n","organization":null,"Image":{"id":1830,"name":"Ruud Verduin.jpg","alternativeText":"","caption":"","width":300,"height":300,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Ruud_Verduin_e222b44351.jpg","hash":"thumbnail_Ruud_Verduin_e222b44351","mime":"image/jpeg","name":"thumbnail_Ruud Verduin.jpg","path":null,"size":4.5,"width":156,"height":156}},"hash":"Ruud_Verduin_e222b44351","ext":".jpg","mime":"image/jpeg","size":10.69,"url":"/uploads/Ruud_Verduin_e222b44351.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2022-11-18T14:23:50.853Z","updated_at":"2022-11-18T14:23:50.859Z"}},{"id":2009,"Title":"Besim Kosova","Description":"XD Consultant, Instructor","Content":"Besim is a seasoned Experience Design Consultant, Instructor, and Founder of a brand-new XD consultancy firm: EvenUp.\n\nConducted multiple Customer Experience (CX), Service Design (ServD), User Experience (UX), UX Research, and Usability Testing projects for both local and multinational brands from various industries and regions.\n\nDelivered training, workshops, as well as development programs for groups or individual business professionals.\n\nBeing a former business development manager, a former full-stack marketer, and a former product manager, he has the perspective that covers the Customer Life Cycle process end-to-end.\n\nPlus contributed to global XD know-how, by conducting researches, delivering speeches, giving talks & seminars, and also being a guest lecturer at various universities.\n\n\n\n","organization":{"id":450,"published_at":"2023-08-29T13:15:01.531Z","created_at":"2023-08-29T13:15:00.002Z","updated_at":"2023-08-29T13:15:01.612Z","Title":"EvenUp","Description":null,"Link":"https://evenup.com.tr","Logo":{"id":4032,"name":"EvenUp.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Even_Up_abd3fa0ace.jpg","hash":"thumbnail_Even_Up_abd3fa0ace","mime":"image/jpeg","name":"thumbnail_EvenUp.jpg","path":null,"size":3.02,"width":156,"height":156}},"hash":"Even_Up_abd3fa0ace","ext":".jpg","mime":"image/jpeg","size":3.71,"url":"/uploads/Even_Up_abd3fa0ace.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-08-29T13:14:48.914Z","updated_at":"2023-08-29T13:14:48.920Z"}},"Image":{"id":4033,"name":"Besim Kosova.jpeg","alternativeText":"","caption":"","width":500,"height":500,"formats":{"thumbnail":{"ext":".jpeg","url":"/uploads/thumbnail_Besim_Kosova_1b28cb8205.jpeg","hash":"thumbnail_Besim_Kosova_1b28cb8205","mime":"image/jpeg","name":"thumbnail_Besim Kosova.jpeg","path":null,"size":4.86,"width":156,"height":156}},"hash":"Besim_Kosova_1b28cb8205","ext":".jpeg","mime":"image/jpeg","size":26.36,"url":"/uploads/Besim_Kosova_1b28cb8205.jpeg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-08-29T13:15:56.657Z","updated_at":"2023-08-29T13:15:56.664Z"}},{"id":2010,"Title":"Rick Mans","Description":"Customer Experience & Solution Delivery Chapter Lead - Roche Diagnostics","Content":"I am the Customer Experience & Solution Delivery Chapter Lead for Roche Diagnostics for the region EMEA-LATAM. I love to delight our customers. It starts with understanding their needs and exploring with them what is driving them. By doing so, we can make changes to make their life better and easier.\n","organization":null,"Image":{"id":1845,"name":"Rick Mans.jpeg","alternativeText":"","caption":"","width":337,"height":337,"formats":{"thumbnail":{"ext":".jpeg","url":"/uploads/thumbnail_Rick_Mans_07cf0f0bf8.jpeg","hash":"thumbnail_Rick_Mans_07cf0f0bf8","mime":"image/jpeg","name":"thumbnail_Rick Mans.jpeg","path":null,"size":4.73,"width":156,"height":156}},"hash":"Rick_Mans_07cf0f0bf8","ext":".jpeg","mime":"image/jpeg","size":13.89,"url":"/uploads/Rick_Mans_07cf0f0bf8.jpeg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2022-11-18T14:50:51.603Z","updated_at":"2022-11-18T14:50:51.610Z"}},{"id":2011,"Title":"Michael Brandt","Description":"Founder & Senior Consultant, Michael Brandt CX-Excellence","Content":"Michael is a CX Strategist with many years of experience implementing CX programs in global multi-cultural organizations. With over 25 years of activity in B2B customer-facing operations, Michael now assists B2B companies with their CX strategy, Customer Journey Mapping, VoC programmes, and complaint management processes. From 2012-2020 he was responsible for Process Excellence in Customer Care across the ABB Group’s worldwide network. Apart from being a Certified Customer Experience Professional, Michael also has qualifications in Lean 6 Sigma, Quality Management, NPS 2, and Risk Management. He studied Business Economics at the University of Zürich in Switzerland. Michael founded CX-Excellence in 2020 and is based near Lugano, Switzerland. He is also a founder member of the European Customer Experience Organization.","organization":null,"Image":{"id":3790,"name":"Michael Brandt.jpg","alternativeText":"","caption":"","width":3571,"height":3571,"formats":{"large":{"ext":".jpg","url":"/uploads/large_Michael_Brandt_29d4d36db1.jpg","hash":"large_Michael_Brandt_29d4d36db1","mime":"image/jpeg","name":"large_Michael Brandt.jpg","path":null,"size":143.5,"width":1000,"height":1000},"small":{"ext":".jpg","url":"/uploads/small_Michael_Brandt_29d4d36db1.jpg","hash":"small_Michael_Brandt_29d4d36db1","mime":"image/jpeg","name":"small_Michael Brandt.jpg","path":null,"size":28.32,"width":500,"height":500},"medium":{"ext":".jpg","url":"/uploads/medium_Michael_Brandt_29d4d36db1.jpg","hash":"medium_Michael_Brandt_29d4d36db1","mime":"image/jpeg","name":"medium_Michael Brandt.jpg","path":null,"size":71.32,"width":750,"height":750},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Michael_Brandt_29d4d36db1.jpg","hash":"thumbnail_Michael_Brandt_29d4d36db1","mime":"image/jpeg","name":"thumbnail_Michael Brandt.jpg","path":null,"size":4.5,"width":156,"height":156}},"hash":"Michael_Brandt_29d4d36db1","ext":".jpg","mime":"image/jpeg","size":1736.63,"url":"/uploads/Michael_Brandt_29d4d36db1.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-07-25T13:43:06.375Z","updated_at":"2023-07-25T13:43:06.380Z"}},{"id":2242,"Title":"Lia Frangouli ","Description":"Director IT Governance & Project Portfolio Management","Content":"An experienced professional, highly skilled in the contents of a company’s Digital Transformation and performance optimization.\nI have significantly contributed to the Digital Transformation of all 4 Greek systemic Banks, by applying human-centric principles, like customer experience and user experience, in the creation and improvement of products, services and processes. \nCurrently, I am part of the Digital Transformation of PPC S.A., the largest energy company in Greece, heading the Division of IT Governance and Project Portfolio Management.","organization":{"id":502,"published_at":"2023-11-01T14:53:32.193Z","created_at":"2023-11-01T14:52:35.781Z","updated_at":"2023-11-01T14:53:32.203Z","Title":" PPC S.A. ","Description":null,"Link":"http://www.dei.gr ","Logo":{"id":4628,"name":"PPC S.A..jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_PPC_S_A_77d117ce3a.jpg","hash":"thumbnail_PPC_S_A_77d117ce3a","mime":"image/jpeg","name":"thumbnail_PPC S.A..jpg","path":null,"size":3.83,"width":156,"height":156}},"hash":"PPC_S_A_77d117ce3a","ext":".jpg","mime":"image/jpeg","size":5.01,"url":"/uploads/PPC_S_A_77d117ce3a.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-11-01T14:52:22.915Z","updated_at":"2023-11-01T14:52:22.920Z"}},"Image":{"id":4629,"name":"Lia Frangouli.jpg","alternativeText":"","caption":"","width":602,"height":602,"formats":{"small":{"ext":".jpg","url":"/uploads/small_Lia_Frangouli_99d2b82064.jpg","hash":"small_Lia_Frangouli_99d2b82064","mime":"image/jpeg","name":"small_Lia Frangouli.jpg","path":null,"size":37.07,"width":500,"height":500},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Lia_Frangouli_99d2b82064.jpg","hash":"thumbnail_Lia_Frangouli_99d2b82064","mime":"image/jpeg","name":"thumbnail_Lia Frangouli.jpg","path":null,"size":6.43,"width":156,"height":156}},"hash":"Lia_Frangouli_99d2b82064","ext":".jpg","mime":"image/jpeg","size":49.05,"url":"/uploads/Lia_Frangouli_99d2b82064.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-11-01T14:54:02.667Z","updated_at":"2023-11-01T14:54:02.673Z"}},{"id":2299,"Title":"Michael Harris","Description":"Senior Principal CX Consultant","Content":"Mike is Senior Principal CX Consultant at Oracle within the CX Adoption team. With 14-years of experience in CX and Marketing, influencing the biggest brands globally in Sports, Retail, Finance, Travel, and Media. Focused on putting the customer at the core, Mike excels in Strategic Planning, Multi/Omni/Cross-channel strategies, CRO, Content, Loyalty, Brand, Customer Journey, and Customer Experience. Adept at blending analytics with a keen understanding of human dynamics, Mike is an innovator shaping the future of CX and Marketing. Mike guides and inspires his clients to grow their CX maturity in terms of knowledge and understanding, products, abilities, and executions, in order to provide a better customer experience for the customer, that also brings added value and ROI to the business. ","organization":{"id":33,"published_at":"2022-04-27T12:18:41.133Z","created_at":"2022-04-27T12:18:39.297Z","updated_at":"2023-11-29T15:26:13.744Z","Title":"Oracle","Description":null,"Link":"http://www.oracle.com ","Logo":{"id":4847,"name":"Oracle_logo.png","alternativeText":"","caption":"","width":2560,"height":332,"formats":{"large":{"ext":".png","url":"/uploads/large_Oracle_logo_a84fda472f.png","hash":"large_Oracle_logo_a84fda472f","mime":"image/png","name":"large_Oracle_logo.png","path":null,"size":39.74,"width":1000,"height":130},"small":{"ext":".png","url":"/uploads/small_Oracle_logo_a84fda472f.png","hash":"small_Oracle_logo_a84fda472f","mime":"image/png","name":"small_Oracle_logo.png","path":null,"size":16.53,"width":500,"height":65},"medium":{"ext":".png","url":"/uploads/medium_Oracle_logo_a84fda472f.png","hash":"medium_Oracle_logo_a84fda472f","mime":"image/png","name":"medium_Oracle_logo.png","path":null,"size":27.39,"width":750,"height":97},"thumbnail":{"ext":".png","url":"/uploads/thumbnail_Oracle_logo_a84fda472f.png","hash":"thumbnail_Oracle_logo_a84fda472f","mime":"image/png","name":"thumbnail_Oracle_logo.png","path":null,"size":6.58,"width":245,"height":32}},"hash":"Oracle_logo_a84fda472f","ext":".png","mime":"image/png","size":46.59,"url":"/uploads/Oracle_logo_a84fda472f.png","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-11-29T15:26:12.318Z","updated_at":"2023-11-29T15:26:12.327Z"}},"Image":{"id":5289,"name":"Michael Harris.png.jpg","alternativeText":"","caption":"","width":532,"height":532,"formats":{"small":{"ext":".jpg","url":"/uploads/small_Michael_Harris_png_e4e0ef3c2f.jpg","hash":"small_Michael_Harris_png_e4e0ef3c2f","mime":"image/jpeg","name":"small_Michael Harris.png.jpg","path":null,"size":25.09,"width":500,"height":500},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Michael_Harris_png_e4e0ef3c2f.jpg","hash":"thumbnail_Michael_Harris_png_e4e0ef3c2f","mime":"image/jpeg","name":"thumbnail_Michael Harris.png.jpg","path":null,"size":5.04,"width":156,"height":156}},"hash":"Michael_Harris_png_e4e0ef3c2f","ext":".jpg","mime":"image/jpeg","size":27.47,"url":"/uploads/Michael_Harris_png_e4e0ef3c2f.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-02-12T15:55:39.750Z","updated_at":"2024-02-12T15:55:39.764Z"}},{"id":2401,"Title":"Saska Zvan","Description":"Director Customer Operations, Direct-to-Consumer","Content":"Saška Žvan is a seasoned leader with over 20 years of expertise in digital customer relationship management, engagement, and operations. Committed to driving operational excellence and fostering customer-centric cultures, Saška has a proven track record of enhancing customer experiences and achieving revenue growth. \n\nOver the course of her career, she has undertaken diverse roles across various organisations, including Director of Customer Operations at Plume Design, Inc., General Manager of SLO Operations, and Member of the Management Board at CDE Ltd. & Line Directa Ltd., etc. Throughout her professional journey Saška successfully managed global customer operations, played a pivotal role in establishing and growing a profitable contact center outsourcing business and provided strategic consultation to clients on digital transformation, implementing tailored Omni-channel Customer Engagement Solutions. \n\nAn expert in managing and leading large customer service teams, Saška excels in cultivating enduring client relationships and overseeing project management with meticulous attention to detail. Specialised in vendor and client management, she adeptly navigates change, executes project management strategies, creates seamless customer journeys, and contributed to the advancement of businesses from startup to maturity. \n\nPassionate about optimising customer relationships through digital solutions, Saška is genuinely committed to developing a customer care culture and implementing holistic customer journey approaches. \n\nBeyond professional achievements, Saška is an avid explorer who enjoys travel and culinary discoveries with their family. Engaging in various sports activities year-round, they maintain an active and balanced lifestyle. With a unique perspective gained from diverse experiences, Saška is driven to harness technology for societal benefit and advocates for informed digitalisation. ","organization":{"id":520,"published_at":"2023-11-28T16:06:57.066Z","created_at":"2023-11-28T16:06:55.701Z","updated_at":"2023-11-28T16:06:57.075Z","Title":" Plume Design, Inc ","Description":null,"Link":"http://www.plume.com","Logo":{"id":4834,"name":"Plume Design.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Plume_Design_36ef6a614f.jpg","hash":"thumbnail_Plume_Design_36ef6a614f","mime":"image/jpeg","name":"thumbnail_Plume Design.jpg","path":null,"size":2.94,"width":156,"height":156}},"hash":"Plume_Design_36ef6a614f","ext":".jpg","mime":"image/jpeg","size":4.07,"url":"/uploads/Plume_Design_36ef6a614f.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-11-28T16:06:45.715Z","updated_at":"2023-11-28T16:06:45.721Z"}},"Image":{"id":4835,"name":"Saska Zvan.jpg","alternativeText":"","caption":"","width":799,"height":799,"formats":{"small":{"ext":".jpg","url":"/uploads/small_Saska_Zvan_7827b4c1db.jpg","hash":"small_Saska_Zvan_7827b4c1db","mime":"image/jpeg","name":"small_Saska Zvan.jpg","path":null,"size":23.2,"width":500,"height":500},"medium":{"ext":".jpg","url":"/uploads/medium_Saska_Zvan_7827b4c1db.jpg","hash":"medium_Saska_Zvan_7827b4c1db","mime":"image/jpeg","name":"medium_Saska Zvan.jpg","path":null,"size":41.5,"width":750,"height":750},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Saska_Zvan_7827b4c1db.jpg","hash":"thumbnail_Saska_Zvan_7827b4c1db","mime":"image/jpeg","name":"thumbnail_Saska Zvan.jpg","path":null,"size":4.62,"width":156,"height":156}},"hash":"Saska_Zvan_7827b4c1db","ext":".jpg","mime":"image/jpeg","size":45.4,"url":"/uploads/Saska_Zvan_7827b4c1db.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-11-28T16:07:51.127Z","updated_at":"2023-11-28T16:07:51.153Z"}},{"id":2402,"Title":"Erik Hesseling","Description":"Consultant CX & Innovation","Content":"With 13 years of experience in CX an Innovation consulting and an educational background as Strategic Product Designer Erik helps it's clients to put the customer at the heart of everything they do by shaping and implementing CX strategies. \n\nAs a Management Consultant and practice lead of the Customer Centricity practice at Nova Reperta practice he works for a great variety of clients to create solutions for today and tomorrow in the ever changing environment of CX. \nBy connecting the front-stage of Customer interactions and back-stage of supporting processes, these solutions are not only Customer Centric, but also supporting efficiency goals. \n\nBy combining the Design Thinking mindset, passion for CX and a drive to make impact, he supports businesses to be different and successful","organization":{"id":521,"published_at":"2023-11-28T16:09:31.742Z","created_at":"2023-11-28T16:09:30.336Z","updated_at":"2023-11-28T16:09:31.751Z","Title":"Nova Reperta","Description":null,"Link":"http://www.novareperta.com","Logo":{"id":4836,"name":"Nova Reperta.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Nova_Reperta_7fbc323d01.jpg","hash":"thumbnail_Nova_Reperta_7fbc323d01","mime":"image/jpeg","name":"thumbnail_Nova Reperta.jpg","path":null,"size":6.75,"width":156,"height":156}},"hash":"Nova_Reperta_7fbc323d01","ext":".jpg","mime":"image/jpeg","size":8.25,"url":"/uploads/Nova_Reperta_7fbc323d01.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-11-28T16:09:20.213Z","updated_at":"2023-11-28T16:09:20.218Z"}},"Image":{"id":4837,"name":"Erik Hesseling.jpg","alternativeText":"","caption":"","width":400,"height":400,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Erik_Hesseling_55aa7dc0ee.jpg","hash":"thumbnail_Erik_Hesseling_55aa7dc0ee","mime":"image/jpeg","name":"thumbnail_Erik Hesseling.jpg","path":null,"size":4.66,"width":156,"height":156}},"hash":"Erik_Hesseling_55aa7dc0ee","ext":".jpg","mime":"image/jpeg","size":18.93,"url":"/uploads/Erik_Hesseling_55aa7dc0ee.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-11-28T16:10:01.028Z","updated_at":"2023-11-28T16:10:01.034Z"}},{"id":2428,"Title":"Dorothée Laire","Description":"CX Expert, Marketeer and Business Consultant","Content":"Dorothée is passionate about customer research, employee engagement, experience design and value driven transformations. She is driven to make a difference in each project. Starting from her expertise in customer research and process improvement, Dorothée is specialized in translating customer and employee needs into winning experiences. In co-creation with your people, she helps define and implement the right blueprint for your organisation and culture. Dorothée is analytical, structured and likes to work with people. She uses her coaching skills in every project.\n","organization":{"id":223,"published_at":"2022-11-29T14:39:01.970Z","created_at":"2022-11-29T14:39:00.677Z","updated_at":"2022-11-29T14:41:37.523Z","Title":"Mobius Business Redesign NV","Description":null,"Link":"http://www.mobius.eu ","Logo":{"id":2100,"name":"mobius.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_mobius_2af0dc7793.jpg","hash":"thumbnail_mobius_2af0dc7793","mime":"image/jpeg","name":"thumbnail_mobius.jpg","path":null,"size":3.04,"width":156,"height":156}},"hash":"mobius_2af0dc7793","ext":".jpg","mime":"image/jpeg","size":3.69,"url":"/uploads/mobius_2af0dc7793.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2022-11-29T14:38:44.772Z","updated_at":"2022-11-29T14:38:44.787Z"}},"Image":{"id":4896,"name":"Dorothee Laire.jpg","alternativeText":"","caption":"","width":2000,"height":2000,"formats":{"large":{"ext":".jpg","url":"/uploads/large_Dorothee_Laire_48d2a13413.jpg","hash":"large_Dorothee_Laire_48d2a13413","mime":"image/jpeg","name":"large_Dorothee Laire.jpg","path":null,"size":129.64,"width":1000,"height":1000},"small":{"ext":".jpg","url":"/uploads/small_Dorothee_Laire_48d2a13413.jpg","hash":"small_Dorothee_Laire_48d2a13413","mime":"image/jpeg","name":"small_Dorothee Laire.jpg","path":null,"size":37.17,"width":500,"height":500},"medium":{"ext":".jpg","url":"/uploads/medium_Dorothee_Laire_48d2a13413.jpg","hash":"medium_Dorothee_Laire_48d2a13413","mime":"image/jpeg","name":"medium_Dorothee Laire.jpg","path":null,"size":75.1,"width":750,"height":750},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Dorothee_Laire_48d2a13413.jpg","hash":"thumbnail_Dorothee_Laire_48d2a13413","mime":"image/jpeg","name":"thumbnail_Dorothee Laire.jpg","path":null,"size":5.05,"width":156,"height":156}},"hash":"Dorothee_Laire_48d2a13413","ext":".jpg","mime":"image/jpeg","size":509.85,"url":"/uploads/Dorothee_Laire_48d2a13413.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-12-12T15:45:29.062Z","updated_at":"2023-12-12T15:45:29.068Z"}},{"id":2430,"Title":"Qaalfa Dibeehi","Description":"Managing Partner","Content":"Qaalfa Dibeehi is a Partner with Human2outcome, a Dubai based firm focused on CX transformation, leadership and training recognised as the 2023 Educational Services Company of the Year by Entrepreneur Middle East. He was previously Dean of the Majid Al Futtaim Leadership Institute. Prior to that he was VP of CX consulting for Forrester and Chief Consulting Officer for Beyond Philosophy. He is also on the Board of Directors of the Customer Institute. Qaalfa has particular interest and experience in emerging and developing markets (Middle East, Africa and Asia). Qaalfa focuses on the people side of CX and digital transformations which result in long term cultural shifts.","organization":{"id":409,"published_at":"2023-07-27T09:22:28.724Z","created_at":"2023-07-27T09:22:27.248Z","updated_at":"2023-07-27T09:22:28.732Z","Title":"Human2outcome","Description":null,"Link":"https://human2outcome.com/","Logo":{"id":3809,"name":"Logo_Human2outcome.jpeg","alternativeText":"","caption":"","width":1394,"height":988,"formats":{"large":{"ext":".jpeg","url":"/uploads/large_Logo_Human2outcome_3758fc0151.jpeg","hash":"large_Logo_Human2outcome_3758fc0151","mime":"image/jpeg","name":"large_Logo_Human2outcome.jpeg","path":null,"size":33.52,"width":1000,"height":709},"small":{"ext":".jpeg","url":"/uploads/small_Logo_Human2outcome_3758fc0151.jpeg","hash":"small_Logo_Human2outcome_3758fc0151","mime":"image/jpeg","name":"small_Logo_Human2outcome.jpeg","path":null,"size":14.53,"width":500,"height":354},"medium":{"ext":".jpeg","url":"/uploads/medium_Logo_Human2outcome_3758fc0151.jpeg","hash":"medium_Logo_Human2outcome_3758fc0151","mime":"image/jpeg","name":"medium_Logo_Human2outcome.jpeg","path":null,"size":24.5,"width":750,"height":532},"thumbnail":{"ext":".jpeg","url":"/uploads/thumbnail_Logo_Human2outcome_3758fc0151.jpeg","hash":"thumbnail_Logo_Human2outcome_3758fc0151","mime":"image/jpeg","name":"thumbnail_Logo_Human2outcome.jpeg","path":null,"size":5.64,"width":220,"height":156}},"hash":"Logo_Human2outcome_3758fc0151","ext":".jpeg","mime":"image/jpeg","size":49.51,"url":"/uploads/Logo_Human2outcome_3758fc0151.jpeg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-07-27T09:22:21.362Z","updated_at":"2023-07-27T09:22:21.368Z"}},"Image":{"id":4865,"name":"Qaalfa.jpg","alternativeText":"","caption":"","width":230,"height":230,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Qaalfa_753072ac27.jpg","hash":"thumbnail_Qaalfa_753072ac27","mime":"image/jpeg","name":"thumbnail_Qaalfa.jpg","path":null,"size":4.79,"width":156,"height":156}},"hash":"Qaalfa_753072ac27","ext":".jpg","mime":"image/jpeg","size":9.03,"url":"/uploads/Qaalfa_753072ac27.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-12-04T14:44:23.698Z","updated_at":"2023-12-04T14:44:23.704Z"}},{"id":2434,"Title":"Anna-Maija Tanninen","Description":"Founder","Content":"Anna-Maija is a B2B Customer Experience expert and thought leader from Finland. She is also the founder of CX Agency, a boutique customer experience consultancy with focus on B2B. In the past 13 years, she has worked both as an in-house CX Program Lead in a major Finnish B2B company (KONE) and as a CX consultant supporting some of the biggest B2B companies in Finland. Prior to the CX roles, Anna-Maija worked as a management consultant in Accenture. \n\nAnna-Maija's mission is to make customer experience easy and tangible for every B2B company. In her work, she combines 'the best of both worlds' - the practical, first hand experience she has gained as an in-house CX lead, and tools and frameworks she has applied as a consultant. ","organization":{"id":379,"published_at":"2023-07-04T14:55:04.859Z","created_at":"2023-07-04T14:55:03.562Z","updated_at":"2023-07-04T14:55:04.868Z","Title":"CX Agency","Description":null,"Link":"https://cxagency.fi ","Logo":{"id":3572,"name":"CX Agency.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_CX_Agency_e1a1df72bb.jpg","hash":"thumbnail_CX_Agency_e1a1df72bb","mime":"image/jpeg","name":"thumbnail_CX Agency.jpg","path":null,"size":3.85,"width":156,"height":156}},"hash":"CX_Agency_e1a1df72bb","ext":".jpg","mime":"image/jpeg","size":5.14,"url":"/uploads/CX_Agency_e1a1df72bb.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-07-04T14:54:55.375Z","updated_at":"2023-07-04T14:54:55.380Z"}},"Image":{"id":4874,"name":"Anna-Maija Tanninen.jpg","alternativeText":"","caption":"","width":2500,"height":2500,"formats":{"large":{"ext":".jpg","url":"/uploads/large_Anna_Maija_Tanninen_f097c679f5.jpg","hash":"large_Anna_Maija_Tanninen_f097c679f5","mime":"image/jpeg","name":"large_Anna-Maija Tanninen.jpg","path":null,"size":97.25,"width":1000,"height":1000},"small":{"ext":".jpg","url":"/uploads/small_Anna_Maija_Tanninen_f097c679f5.jpg","hash":"small_Anna_Maija_Tanninen_f097c679f5","mime":"image/jpeg","name":"small_Anna-Maija Tanninen.jpg","path":null,"size":29.64,"width":500,"height":500},"medium":{"ext":".jpg","url":"/uploads/medium_Anna_Maija_Tanninen_f097c679f5.jpg","hash":"medium_Anna_Maija_Tanninen_f097c679f5","mime":"image/jpeg","name":"medium_Anna-Maija Tanninen.jpg","path":null,"size":57.71,"width":750,"height":750},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Anna_Maija_Tanninen_f097c679f5.jpg","hash":"thumbnail_Anna_Maija_Tanninen_f097c679f5","mime":"image/jpeg","name":"thumbnail_Anna-Maija Tanninen.jpg","path":null,"size":4.97,"width":156,"height":156}},"hash":"Anna_Maija_Tanninen_f097c679f5","ext":".jpg","mime":"image/jpeg","size":643.32,"url":"/uploads/Anna_Maija_Tanninen_f097c679f5.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-12-07T15:49:02.041Z","updated_at":"2023-12-07T15:49:02.047Z"}},{"id":2441,"Title":"Joanna Carr","Description":"CX Consultant","Content":"Joanna Carr has a background in B2B & B2C journey optimisation and CX-program development, offering a dynamic approach to Customer Experience (CX). As a CX Consultant for Allegro, a Norwegian technology and communication bureau, she employs her expertise in CX strategising, service design, and CX training to create impactful change. \n\nJoanna's innovative expertise marks her as a key figure in the Norwegian CX landscape. She has enriched the industry through authoring CX e-books, co-writing Customer Experience 3, and co-leading the Norsk Customer Experience-Nettverk (NCXN). As a speaker, podcast host, and CX educator, her influence has significantly propelled CX development in Norway.\n\nEmbodying the philosophy that every moment is an opportunity for a meaningful experience, Joanna champions businesses to optimise their models to create impactful moments for their employees and customers. ","organization":{"id":423,"published_at":"2023-08-11T13:42:25.671Z","created_at":"2023-08-11T13:42:24.088Z","updated_at":"2023-08-11T13:42:25.680Z","Title":"Allegro","Description":null,"Link":"https://www.allegro.no","Logo":{"id":3903,"name":"Allegro.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Allegro_a62bad5770.jpg","hash":"thumbnail_Allegro_a62bad5770","mime":"image/jpeg","name":"thumbnail_Allegro.jpg","path":null,"size":2.43,"width":156,"height":156}},"hash":"Allegro_a62bad5770","ext":".jpg","mime":"image/jpeg","size":3.07,"url":"/uploads/Allegro_a62bad5770.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-08-11T13:42:12.940Z","updated_at":"2023-08-11T13:42:12.948Z"}},"Image":{"id":3984,"name":"Joanna Carr.jpg","alternativeText":"","caption":"","width":1010,"height":1010,"formats":{"large":{"ext":".jpg","url":"/uploads/large_Joanna_Carr_8f0739dd2a.jpg","hash":"large_Joanna_Carr_8f0739dd2a","mime":"image/jpeg","name":"large_Joanna Carr.jpg","path":null,"size":102,"width":1000,"height":1000},"small":{"ext":".jpg","url":"/uploads/small_Joanna_Carr_8f0739dd2a.jpg","hash":"small_Joanna_Carr_8f0739dd2a","mime":"image/jpeg","name":"small_Joanna Carr.jpg","path":null,"size":33.39,"width":500,"height":500},"medium":{"ext":".jpg","url":"/uploads/medium_Joanna_Carr_8f0739dd2a.jpg","hash":"medium_Joanna_Carr_8f0739dd2a","mime":"image/jpeg","name":"medium_Joanna Carr.jpg","path":null,"size":65.08,"width":750,"height":750},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Joanna_Carr_8f0739dd2a.jpg","hash":"thumbnail_Joanna_Carr_8f0739dd2a","mime":"image/jpeg","name":"thumbnail_Joanna Carr.jpg","path":null,"size":5.97,"width":156,"height":156}},"hash":"Joanna_Carr_8f0739dd2a","ext":".jpg","mime":"image/jpeg","size":104.28,"url":"/uploads/Joanna_Carr_8f0739dd2a.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-08-24T09:03:30.381Z","updated_at":"2023-08-24T09:03:30.387Z"}},{"id":2461,"Title":"Hannah Cox","Description":"Client Partner & Headhunter","Content":"Hannah is well known across a vast network of senior business leaders as a Subject Matter Expert for Customer Experience and she supports businesses globally to attract people centric, diverse and inclusive leaders to revolutionise their Customer Experience propositions across marketing, operations and digital, ensuring profitable commercial outcomes and demonstrable ROI.\n\nHannah has worked hard for well over a decade to build talent pools of a diverse range of senior leaders across marketing, operations and digital and knows exactly where to go to find the right talent for each unique need of a client, because two needs are never the same. She has an impressive bank of success stories, placements and a wide range of knowledge to be able to talk about and bring to the table. \n\nHannah believes that one of the crucial reasons behind her success is her ability to foster close and trusting relationships with people. Hannah gets people talking, about the things that truly matter. Having lots of energy and passion is also what makes Hannah a unique and popular professional in the executive search space. \n\nHannah’s experience spans multiple industries and sectors including Financial Services, Utilities, Technology, Housing, Women in Engineering and Women in Technology. Diversity & Inclusion has been a core focus and passion of Hannah’s for many years.\n\nHannah is working at an exciting new venture Gallop Executive, bringing high quality search recruitment to the marketing, operations and digital, representing value from day one. \n\nHannah has most recently previously worked at Korn Ferry, where within 6 months she was named as one of the Top 10 Performing New Starters globally, supporting a range of Blue Chip and SME businesses to hire for the best talent globally across marketing, operations and digital. Hannah has also spent many years heading up the Executive Search Practice for a boutique firm in the Customer Experience space.\n\n","organization":{"id":539,"published_at":"2024-01-05T09:34:08.055Z","created_at":"2024-01-05T09:34:06.758Z","updated_at":"2024-05-21T12:26:35.397Z","Title":"Gallop Executive","Description":null,"Link":"https://gallopexecutive.com/","Logo":{"id":5849,"name":"Copy of PACE branding - Gallop Executive.png","alternativeText":"","caption":"","width":940,"height":788,"formats":{"small":{"ext":".png","url":"/uploads/small_Copy_of_PACE_branding_Gallop_Executive_3c471a0f90.png","hash":"small_Copy_of_PACE_branding_Gallop_Executive_3c471a0f90","mime":"image/png","name":"small_Copy of PACE branding - Gallop Executive.png","path":null,"size":65.93,"width":500,"height":419},"medium":{"ext":".png","url":"/uploads/medium_Copy_of_PACE_branding_Gallop_Executive_3c471a0f90.png","hash":"medium_Copy_of_PACE_branding_Gallop_Executive_3c471a0f90","mime":"image/png","name":"medium_Copy of PACE branding - Gallop Executive.png","path":null,"size":139.33,"width":750,"height":629},"thumbnail":{"ext":".png","url":"/uploads/thumbnail_Copy_of_PACE_branding_Gallop_Executive_3c471a0f90.png","hash":"thumbnail_Copy_of_PACE_branding_Gallop_Executive_3c471a0f90","mime":"image/png","name":"thumbnail_Copy of PACE branding - Gallop Executive.png","path":null,"size":14.26,"width":186,"height":156}},"hash":"Copy_of_PACE_branding_Gallop_Executive_3c471a0f90","ext":".png","mime":"image/png","size":119.24,"url":"/uploads/Copy_of_PACE_branding_Gallop_Executive_3c471a0f90.png","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-05-21T12:26:33.388Z","updated_at":"2024-05-21T12:26:33.406Z"}},"Image":{"id":4994,"name":"Hannah Cox.jpg","alternativeText":"","caption":"","width":354,"height":354,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Hannah_Cox_f5c41fd771.jpg","hash":"thumbnail_Hannah_Cox_f5c41fd771","mime":"image/jpeg","name":"thumbnail_Hannah Cox.jpg","path":null,"size":4.65,"width":156,"height":156}},"hash":"Hannah_Cox_f5c41fd771","ext":".jpg","mime":"image/jpeg","size":16.09,"url":"/uploads/Hannah_Cox_f5c41fd771.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-01-05T09:31:58.600Z","updated_at":"2024-01-05T09:31:58.612Z"}},{"id":2482,"Title":"Scott Lee Holloway, CCXP","Description":"Senior Customer Experience Manager","Content":"Scott Lee Holloway is a certified CX professional (CCXP) at the helm of the Voice of the Customer Unit at APS Bank. At APS (Malta’s third-largest Bank), Scott is responsible for ensuring that the voice of the Customer is heard and channelled through to deliver an optimal Customer Experience.\n\nThis includes monitoring Customers’ feedback across all business lines/channels and bringing the Customer’s perspective to any initiative/project that impacts the way Customers will “experience” their interactions with the Bank.\n\nWith more than a decade’s experience within the Financial Services sector; including working with the likes of Santander, HSBC & Willis Towers Watson, Scott has contributed towards improving the Customer Journey within both larger organisations and currently a smaller organisation. Through his studies with The London Institute of Banking and Finance, Scott gained a deeper understanding of the regulatory framework governing the Financial Services Industry.","organization":{"id":259,"published_at":"2023-01-24T15:11:37.029Z","created_at":"2023-01-24T15:11:35.322Z","updated_at":"2023-01-25T15:02:11.235Z","Title":"APS Bank","Description":null,"Link":"https://www.apsbank.com.mt ","Logo":{"id":2318,"name":"APS Bank.png","alternativeText":"","caption":"","width":5849,"height":2096,"formats":{"large":{"ext":".png","url":"/uploads/large_APS_Bank_ffcd37dbfe.png","hash":"large_APS_Bank_ffcd37dbfe","mime":"image/png","name":"large_APS Bank.png","path":null,"size":40.48,"width":1000,"height":358},"small":{"ext":".png","url":"/uploads/small_APS_Bank_ffcd37dbfe.png","hash":"small_APS_Bank_ffcd37dbfe","mime":"image/png","name":"small_APS Bank.png","path":null,"size":21.26,"width":500,"height":179},"medium":{"ext":".png","url":"/uploads/medium_APS_Bank_ffcd37dbfe.png","hash":"medium_APS_Bank_ffcd37dbfe","mime":"image/png","name":"medium_APS Bank.png","path":null,"size":30.96,"width":750,"height":269},"thumbnail":{"ext":".png","url":"/uploads/thumbnail_APS_Bank_ffcd37dbfe.png","hash":"thumbnail_APS_Bank_ffcd37dbfe","mime":"image/png","name":"thumbnail_APS Bank.png","path":null,"size":11.21,"width":245,"height":88}},"hash":"APS_Bank_ffcd37dbfe","ext":".png","mime":"image/png","size":219.66,"url":"/uploads/APS_Bank_ffcd37dbfe.png","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-01-25T15:01:59.239Z","updated_at":"2023-01-25T15:01:59.245Z"}},"Image":{"id":2295,"name":"Scott Lee Holloway.jpeg","alternativeText":"","caption":"","width":817,"height":817,"formats":{"small":{"ext":".jpeg","url":"/uploads/small_Scott_Lee_Holloway_1878a7e3c9.jpeg","hash":"small_Scott_Lee_Holloway_1878a7e3c9","mime":"image/jpeg","name":"small_Scott Lee Holloway.jpeg","path":null,"size":30.12,"width":500,"height":500},"medium":{"ext":".jpeg","url":"/uploads/medium_Scott_Lee_Holloway_1878a7e3c9.jpeg","hash":"medium_Scott_Lee_Holloway_1878a7e3c9","mime":"image/jpeg","name":"medium_Scott Lee Holloway.jpeg","path":null,"size":57.85,"width":750,"height":750},"thumbnail":{"ext":".jpeg","url":"/uploads/thumbnail_Scott_Lee_Holloway_1878a7e3c9.jpeg","hash":"thumbnail_Scott_Lee_Holloway_1878a7e3c9","mime":"image/jpeg","name":"thumbnail_Scott Lee Holloway.jpeg","path":null,"size":5.42,"width":156,"height":156}},"hash":"Scott_Lee_Holloway_1878a7e3c9","ext":".jpeg","mime":"image/jpeg","size":65.18,"url":"/uploads/Scott_Lee_Holloway_1878a7e3c9.jpeg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-01-24T15:12:23.835Z","updated_at":"2023-01-24T15:12:23.842Z"}},{"id":2513,"Title":"Elina Petrova ","Description":"Founder","Content":"Elina has more than 20 years of experience in analytics, consumer behavior and market research, segmentation, strategy formulation, customer experience, CVM and CLM in the telecom industry. She has set up and executed an extensive CX strategy in the biggest telcos in Bulgaria, implemented VoC programs including omnichannel TNPS. Together with her team, for the first time in Bulgaria, she has successfully launched: \n* Fully automated customer segmentation based on real time customer behavior data \n* Automatic calculation and personalized assignment of NBO (Next Best Offer), combining best tariff and device\n* Omnichannel offering and activation \n* Fully automated personalized Customer Lifecycle and NBA (Next Best Action) \n\nElina Petrova is the Founder of Exaworks, a consulting company specialized in strategy formulation, analytics and data management, customer experience strategy advice, CX and EX design, and CX trainings. \nElina has an EMBA from the American University in Bulgaria, as well as Master degrees in Telecommunications Management and Marketing. She has numerous certificates from CIM, London and participated in the Executive Leadership program of Telecom Austria. \n\n ","organization":{"id":413,"published_at":"2023-08-04T12:55:47.080Z","created_at":"2023-08-04T12:55:30.681Z","updated_at":"2023-08-04T12:55:47.094Z","Title":"EXAWORKS","Description":null,"Link":"https://exaworks.bg/","Logo":{"id":3840,"name":"logo.jpeg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpeg","url":"/uploads/thumbnail_logo_e936696faa.jpeg","hash":"thumbnail_logo_e936696faa","mime":"image/jpeg","name":"thumbnail_logo.jpeg","path":null,"size":3.06,"width":156,"height":156}},"hash":"logo_e936696faa","ext":".jpeg","mime":"image/jpeg","size":3.96,"url":"/uploads/logo_e936696faa.jpeg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-08-04T12:55:26.514Z","updated_at":"2023-08-04T12:55:26.521Z"}},"Image":{"id":5128,"name":"Elina Petrova.JPG","alternativeText":"","caption":"","width":1541,"height":1541,"formats":{"large":{"ext":".JPG","url":"/uploads/large_Elina_Petrova_941482c092.JPG","hash":"large_Elina_Petrova_941482c092","mime":"image/jpeg","name":"large_Elina Petrova.JPG","path":null,"size":66.65,"width":1000,"height":1000},"small":{"ext":".JPG","url":"/uploads/small_Elina_Petrova_941482c092.JPG","hash":"small_Elina_Petrova_941482c092","mime":"image/jpeg","name":"small_Elina Petrova.JPG","path":null,"size":19.74,"width":500,"height":500},"medium":{"ext":".JPG","url":"/uploads/medium_Elina_Petrova_941482c092.JPG","hash":"medium_Elina_Petrova_941482c092","mime":"image/jpeg","name":"medium_Elina Petrova.JPG","path":null,"size":38.47,"width":750,"height":750},"thumbnail":{"ext":".JPG","url":"/uploads/thumbnail_Elina_Petrova_941482c092.JPG","hash":"thumbnail_Elina_Petrova_941482c092","mime":"image/jpeg","name":"thumbnail_Elina Petrova.JPG","path":null,"size":3.54,"width":156,"height":156}},"hash":"Elina_Petrova_941482c092","ext":".JPG","mime":"image/jpeg","size":156.23,"url":"/uploads/Elina_Petrova_941482c092.JPG","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-01-23T15:52:49.264Z","updated_at":"2024-01-23T15:52:49.276Z"}},{"id":2528,"Title":"Elena Skamagkouli","Description":"Senior Digital Experiences Consultant for Coca-Cola","Content":"Elena is a well rounded professional with over 13 years of experience in shaping Customer Experience (Digital & Omnichannel CX), CX optimisation (UX&UI), (Digital) Product Management, Digital Transformation, Loyalty, Customer Segmentation and targeting. Having worked for multinational and local companies operating in different sectors, and obtained a variety of roles and projects, lived in 4 different countries and worked with most of the EU region, Elena has acquired a great mix of skills and experiences and has won multiple company awards for innovative ideas and for projects she led (or was part of). \n\nIn her current role as a Senior Digital Experiences Consultant, she is helping the local markets of GB&I, the Nordics and Iberia shape their Digital strategy in owned platforms (The Coca-Cola app and website), while being part of Central Category launches and leading the Digital implementation of promos and activations, ensuring the users’ engagement via app games, prizes and impeccable Digital Experience.\n\nGreat listener, positively minded and passionate for great customer experience and the digital media as a way to enhance it. Always thinking of innovative alternatives and creative ways to work around potential issues and find solutions to any problems faced.","organization":{"id":559,"published_at":"2024-01-24T12:48:53.802Z","created_at":"2024-01-24T12:48:52.466Z","updated_at":"2024-01-24T12:48:53.821Z","Title":"Konecta Group","Description":null,"Link":"https://www.konecta-group.com","Logo":{"id":5133,"name":"Konecta.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Konecta_ada929e196.jpg","hash":"thumbnail_Konecta_ada929e196","mime":"image/jpeg","name":"thumbnail_Konecta.jpg","path":null,"size":2,"width":156,"height":156}},"hash":"Konecta_ada929e196","ext":".jpg","mime":"image/jpeg","size":2.27,"url":"/uploads/Konecta_ada929e196.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-01-24T12:48:46.169Z","updated_at":"2024-01-24T12:48:46.182Z"}},"Image":{"id":5134,"name":"Elena Skamagkouli.jpg","alternativeText":"","caption":"","width":741,"height":741,"formats":{"small":{"ext":".jpg","url":"/uploads/small_Elena_Skamagkouli_c408ec190b.jpg","hash":"small_Elena_Skamagkouli_c408ec190b","mime":"image/jpeg","name":"small_Elena Skamagkouli.jpg","path":null,"size":36.05,"width":500,"height":500},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Elena_Skamagkouli_c408ec190b.jpg","hash":"thumbnail_Elena_Skamagkouli_c408ec190b","mime":"image/jpeg","name":"thumbnail_Elena Skamagkouli.jpg","path":null,"size":5.13,"width":156,"height":156}},"hash":"Elena_Skamagkouli_c408ec190b","ext":".jpg","mime":"image/jpeg","size":81.54,"url":"/uploads/Elena_Skamagkouli_c408ec190b.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-01-24T12:49:11.960Z","updated_at":"2024-01-24T12:49:11.972Z"}},{"id":2535,"Title":"Marleen van Wijk","Description":"Managing Director","Content":"With 17,5 years of international experience in customer experience (CX), marketing and (change ) management roles, Marleen van Wijk, CCXP, helps companies to build, improve and drive customer strategies. \n\nAs managing director of eCXperience, a CX management consultancy and training firm based in the Netherlands, she and her team help companies to differentiate themselves by creating outstanding customer and employee eCXperiences. \n\nMarleen is a passionate CX believer, an energetic consultant and trainer and she loves a challenge! She uses her years of practical experience and broad knowledge of CX to inspire people and drive CX transformation. \n\nwww.ecxperience.nl\nhttps://www.linkedin.com/in/marleenvanwijk/\n","organization":{"id":312,"published_at":"2023-04-03T15:06:41.088Z","created_at":"2023-04-03T15:06:39.236Z","updated_at":"2023-09-11T08:56:10.453Z","Title":"eCXperience","Description":null,"Link":"www.ecxperience.nl","Logo":{"id":4148,"name":"image0.jpeg","alternativeText":"","caption":"","width":1080,"height":1080,"formats":{"large":{"ext":".jpeg","url":"/uploads/large_image0_9fd0fb3ca3.jpeg","hash":"large_image0_9fd0fb3ca3","mime":"image/jpeg","name":"large_image0.jpeg","path":null,"size":28.16,"width":1000,"height":1000},"small":{"ext":".jpeg","url":"/uploads/small_image0_9fd0fb3ca3.jpeg","hash":"small_image0_9fd0fb3ca3","mime":"image/jpeg","name":"small_image0.jpeg","path":null,"size":11.98,"width":500,"height":500},"medium":{"ext":".jpeg","url":"/uploads/medium_image0_9fd0fb3ca3.jpeg","hash":"medium_image0_9fd0fb3ca3","mime":"image/jpeg","name":"medium_image0.jpeg","path":null,"size":19.85,"width":750,"height":750},"thumbnail":{"ext":".jpeg","url":"/uploads/thumbnail_image0_9fd0fb3ca3.jpeg","hash":"thumbnail_image0_9fd0fb3ca3","mime":"image/jpeg","name":"thumbnail_image0.jpeg","path":null,"size":2.52,"width":156,"height":156}},"hash":"image0_9fd0fb3ca3","ext":".jpeg","mime":"image/jpeg","size":30.48,"url":"/uploads/image0_9fd0fb3ca3.jpeg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-09-11T08:56:07.074Z","updated_at":"2023-09-11T08:56:07.080Z"}},"Image":{"id":4644,"name":"Marleen.jpg","alternativeText":"","caption":"","width":500,"height":500,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Marleen_ef8a85b9ff.jpg","hash":"thumbnail_Marleen_ef8a85b9ff","mime":"image/jpeg","name":"thumbnail_Marleen.jpg","path":null,"size":5.64,"width":156,"height":156}},"hash":"Marleen_ef8a85b9ff","ext":".jpg","mime":"image/jpeg","size":32.66,"url":"/uploads/Marleen_ef8a85b9ff.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-11-02T10:56:58.130Z","updated_at":"2023-11-02T10:56:58.136Z"}},{"id":2536,"Title":"Atasun Kaşbaş","Description":"Marketing and CX Director","Content":"Atasun, Director of Marketing & Audience Experience at IKSV (Istanbul Foundation for Culture & Arts), has over 20 years of experience in finance, telecommunication, retail industries, and NGOs.\n\nAtasun is an instructor of Customer Experience Management course at Istanbul Kultur University. He is also a proud member of the board of directors at Customer Institute. He loves writing articles on CX and is a keynote speaker.\n\nHe has been a judge for three consecutive years at Awards International. ","organization":{"id":380,"published_at":"2023-07-04T14:58:50.948Z","created_at":"2023-07-04T14:58:49.626Z","updated_at":"2023-07-04T14:58:50.960Z","Title":"Istanbul Foundation for Culture and Arts","Description":null,"Link":"http://www.iksv.org ","Logo":{"id":3575,"name":"IKSV.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_IKSV_2a7560358f.jpg","hash":"thumbnail_IKSV_2a7560358f","mime":"image/jpeg","name":"thumbnail_IKSV.jpg","path":null,"size":3.95,"width":156,"height":156}},"hash":"IKSV_2a7560358f","ext":".jpg","mime":"image/jpeg","size":4.84,"url":"/uploads/IKSV_2a7560358f.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-07-04T14:58:39.649Z","updated_at":"2023-07-04T14:58:39.655Z"}},"Image":{"id":4684,"name":"Atasun_Kasbas.jpg","alternativeText":"","caption":"","width":500,"height":500,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Atasun_Kasbas_bd2c5cbe7d.jpg","hash":"thumbnail_Atasun_Kasbas_bd2c5cbe7d","mime":"image/jpeg","name":"thumbnail_Atasun_Kasbas.jpg","path":null,"size":3.98,"width":156,"height":156}},"hash":"Atasun_Kasbas_bd2c5cbe7d","ext":".jpg","mime":"image/jpeg","size":29.64,"url":"/uploads/Atasun_Kasbas_bd2c5cbe7d.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-11-07T11:36:08.746Z","updated_at":"2023-11-07T11:36:08.752Z"}},{"id":2698,"Title":"BENJAMIN DE BRUIN","Description":"Director, Europe & Asia Customer Care","Content":"Director, Europe & Asia Customer Care at Sage Appliances, since May 2019. 13 years prior experience in Contact Centre BPO, managing global Key Accounts. ","organization":{"id":580,"published_at":"2024-02-19T15:25:14.568Z","created_at":"2024-02-19T15:25:13.847Z","updated_at":"2024-02-19T15:25:14.588Z","Title":"SAGE APPLIANCES ","Description":null,"Link":null,"Logo":{"id":5324,"name":"sage.png","alternativeText":"","caption":"","width":1610,"height":906,"formats":{"large":{"ext":".png","url":"/uploads/large_sage_2f886ba891.png","hash":"large_sage_2f886ba891","mime":"image/png","name":"large_sage.png","path":null,"size":43.39,"width":1000,"height":563},"small":{"ext":".png","url":"/uploads/small_sage_2f886ba891.png","hash":"small_sage_2f886ba891","mime":"image/png","name":"small_sage.png","path":null,"size":19.74,"width":500,"height":281},"medium":{"ext":".png","url":"/uploads/medium_sage_2f886ba891.png","hash":"medium_sage_2f886ba891","mime":"image/png","name":"medium_sage.png","path":null,"size":30.61,"width":750,"height":422},"thumbnail":{"ext":".png","url":"/uploads/thumbnail_sage_2f886ba891.png","hash":"thumbnail_sage_2f886ba891","mime":"image/png","name":"thumbnail_sage.png","path":null,"size":9.79,"width":245,"height":138}},"hash":"sage_2f886ba891","ext":".png","mime":"image/png","size":29.15,"url":"/uploads/sage_2f886ba891.png","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-02-19T15:25:12.587Z","updated_at":"2024-02-19T15:25:12.598Z"}},"Image":{"id":5325,"name":"Benjamin De Bruin.jpeg","alternativeText":"","caption":"","width":2320,"height":2320,"formats":{"large":{"ext":".jpeg","url":"/uploads/large_Benjamin_De_Bruin_17e45749e3.jpeg","hash":"large_Benjamin_De_Bruin_17e45749e3","mime":"image/jpeg","name":"large_Benjamin De Bruin.jpeg","path":null,"size":118.12,"width":1000,"height":1000},"small":{"ext":".jpeg","url":"/uploads/small_Benjamin_De_Bruin_17e45749e3.jpeg","hash":"small_Benjamin_De_Bruin_17e45749e3","mime":"image/jpeg","name":"small_Benjamin De Bruin.jpeg","path":null,"size":39.31,"width":500,"height":500},"medium":{"ext":".jpeg","url":"/uploads/medium_Benjamin_De_Bruin_17e45749e3.jpeg","hash":"medium_Benjamin_De_Bruin_17e45749e3","mime":"image/jpeg","name":"medium_Benjamin De Bruin.jpeg","path":null,"size":75.22,"width":750,"height":750},"thumbnail":{"ext":".jpeg","url":"/uploads/thumbnail_Benjamin_De_Bruin_17e45749e3.jpeg","hash":"thumbnail_Benjamin_De_Bruin_17e45749e3","mime":"image/jpeg","name":"thumbnail_Benjamin De Bruin.jpeg","path":null,"size":6.44,"width":156,"height":156}},"hash":"Benjamin_De_Bruin_17e45749e3","ext":".jpeg","mime":"image/jpeg","size":519.59,"url":"/uploads/Benjamin_De_Bruin_17e45749e3.jpeg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-02-19T15:25:25.995Z","updated_at":"2024-02-19T15:25:26.005Z"}},{"id":2747,"Title":"George Ntatianidis","Description":"Customer Experience Director","Content":"George has over a decade of dynamic leadership experience in customer support and success operations worldwide. His current focus at Pixelz lies in masterfully sculpting and implementing customer experience strategies, fostering not just satisfaction but growth through exceptional customer interactions. At the heart of his role, he collaborates seamlessly across all organizational functions, orchestrating a symphony of customer experience excellence. George's journey spans leading diverse global teams, from the vibrant East to the dynamic West, navigating startups to multinational corporate landscapes. With an unwavering belief, he champions the notion that exceptional customer experience is the transformative force propelling businesses to unprecedented heights.\n","organization":{"id":590,"published_at":"2024-03-06T15:38:58.677Z","created_at":"2024-03-06T15:38:57.940Z","updated_at":"2024-03-06T15:38:58.691Z","Title":"Pixelz","Description":null,"Link":" http://www.pixelz.com ","Logo":{"id":5405,"name":"Pixelz Inc.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Pixelz_Inc_05ee596baa.jpg","hash":"thumbnail_Pixelz_Inc_05ee596baa","mime":"image/jpeg","name":"thumbnail_Pixelz Inc.jpg","path":null,"size":5.22,"width":156,"height":156}},"hash":"Pixelz_Inc_05ee596baa","ext":".jpg","mime":"image/jpeg","size":6.92,"url":"/uploads/Pixelz_Inc_05ee596baa.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-03-06T15:38:49.558Z","updated_at":"2024-03-06T15:38:49.568Z"}},"Image":{"id":5407,"name":"George Ntatianidis.png","alternativeText":"","caption":"","width":1288,"height":1288,"formats":{"large":{"ext":".png","url":"/uploads/large_George_Ntatianidis_75ba55649d.png","hash":"large_George_Ntatianidis_75ba55649d","mime":"image/png","name":"large_George Ntatianidis.png","path":null,"size":1341.78,"width":1000,"height":1000},"small":{"ext":".png","url":"/uploads/small_George_Ntatianidis_75ba55649d.png","hash":"small_George_Ntatianidis_75ba55649d","mime":"image/png","name":"small_George Ntatianidis.png","path":null,"size":362.65,"width":500,"height":500},"medium":{"ext":".png","url":"/uploads/medium_George_Ntatianidis_75ba55649d.png","hash":"medium_George_Ntatianidis_75ba55649d","mime":"image/png","name":"medium_George Ntatianidis.png","path":null,"size":783.29,"width":750,"height":750},"thumbnail":{"ext":".png","url":"/uploads/thumbnail_George_Ntatianidis_75ba55649d.png","hash":"thumbnail_George_Ntatianidis_75ba55649d","mime":"image/png","name":"thumbnail_George Ntatianidis.png","path":null,"size":39.87,"width":156,"height":156}},"hash":"George_Ntatianidis_75ba55649d","ext":".png","mime":"image/png","size":1533.95,"url":"/uploads/George_Ntatianidis_75ba55649d.png","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-03-06T15:40:27.970Z","updated_at":"2024-03-06T15:40:27.984Z"}},{"id":2755,"Title":"Adrian Lipolit","Description":"CEO","Content":"International sales and marketing executive, with over 30 years of extensive expertise in South Eastern Europe, taking on different business situations: start-up, turnaround, realignment and sustaining success and driven growth and profit .\nExperienced operational selling team development , as well as evaluating systems and programs for transformation and driven growth throughout customer centric strategies leading to increase of conversion, productivity, loyalty and retention.\n","organization":{"id":260,"published_at":"2023-01-24T15:19:19.022Z","created_at":"2023-01-24T15:19:17.786Z","updated_at":"2023-01-24T15:19:19.031Z","Title":"Customer Experience Romania ","Description":null,"Link":"http://www.customerexperience.ro ","Logo":{"id":2298,"name":"Customer Experience Romania.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Customer_Experience_Romania_c319c61057.jpg","hash":"thumbnail_Customer_Experience_Romania_c319c61057","mime":"image/jpeg","name":"thumbnail_Customer Experience Romania.jpg","path":null,"size":2.31,"width":156,"height":156}},"hash":"Customer_Experience_Romania_c319c61057","ext":".jpg","mime":"image/jpeg","size":2.98,"url":"/uploads/Customer_Experience_Romania_c319c61057.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-01-24T15:19:15.555Z","updated_at":"2023-01-24T15:19:15.560Z"}},"Image":{"id":5425,"name":"Adrian Lipolit.jpg","alternativeText":"","caption":"","width":400,"height":400,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Adrian_Lipolit_c75bc57cb4.jpg","hash":"thumbnail_Adrian_Lipolit_c75bc57cb4","mime":"image/jpeg","name":"thumbnail_Adrian Lipolit.jpg","path":null,"size":5.93,"width":156,"height":156}},"hash":"Adrian_Lipolit_c75bc57cb4","ext":".jpg","mime":"image/jpeg","size":22.13,"url":"/uploads/Adrian_Lipolit_c75bc57cb4.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-03-11T08:51:21.877Z","updated_at":"2024-03-11T08:51:21.890Z"}},{"id":2782,"Title":"Cedric Blum","Description":"Customer Support Director","Content":"Cedric is a seasoned Customer Experience Professional, with more tjhan 20 years of experience in Operations, Customer Service and Customer Experience domain.\nCurrently Customer Service Director at Doctolib, he is used to scale teams from dozens to hundreds, wether in France, Morocco or South East Asia\nHe is passionate about technological improvements to facilitate advisors job allowing them to focus on customers.","organization":{"id":608,"published_at":"2024-03-26T15:03:44.302Z","created_at":"2024-03-26T15:03:43.445Z","updated_at":"2024-03-26T15:03:44.336Z","Title":"Doctolib","Description":null,"Link":"https://careers.doctolib.com/","Logo":{"id":5612,"name":"Doctolib.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Doctolib_71de63343d.jpg","hash":"thumbnail_Doctolib_71de63343d","mime":"image/jpeg","name":"thumbnail_Doctolib.jpg","path":null,"size":2.52,"width":156,"height":156}},"hash":"Doctolib_71de63343d","ext":".jpg","mime":"image/jpeg","size":3.05,"url":"/uploads/Doctolib_71de63343d.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-03-26T15:03:41.688Z","updated_at":"2024-03-26T15:03:41.707Z"}},"Image":{"id":5613,"name":"Cedric Blum.jpg","alternativeText":"","caption":"","width":1921,"height":1921,"formats":{"large":{"ext":".jpg","url":"/uploads/large_Cedric_Blum_8671a19001.jpg","hash":"large_Cedric_Blum_8671a19001","mime":"image/jpeg","name":"large_Cedric Blum.jpg","path":null,"size":109.76,"width":1000,"height":1000},"small":{"ext":".jpg","url":"/uploads/small_Cedric_Blum_8671a19001.jpg","hash":"small_Cedric_Blum_8671a19001","mime":"image/jpeg","name":"small_Cedric Blum.jpg","path":null,"size":29.97,"width":500,"height":500},"medium":{"ext":".jpg","url":"/uploads/medium_Cedric_Blum_8671a19001.jpg","hash":"medium_Cedric_Blum_8671a19001","mime":"image/jpeg","name":"medium_Cedric Blum.jpg","path":null,"size":61.79,"width":750,"height":750},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Cedric_Blum_8671a19001.jpg","hash":"thumbnail_Cedric_Blum_8671a19001","mime":"image/jpeg","name":"thumbnail_Cedric Blum.jpg","path":null,"size":4.51,"width":156,"height":156}},"hash":"Cedric_Blum_8671a19001","ext":".jpg","mime":"image/jpeg","size":304.27,"url":"/uploads/Cedric_Blum_8671a19001.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-03-26T15:03:54.150Z","updated_at":"2024-03-26T15:03:54.167Z"}},{"id":2783,"Title":"Kris Wauters","Description":"Managing Director","Content":"Kris is a ADKAR Certified Change & Transformation Leader, who demonstrates intense drive and deep passion for customers, business results, and people. \n\nHe started the company Gung-Ho in 2019 to capitalize on his vast experience and helps achieve business around the world their goals and ambitions. He and his company are specialized in leadership development and customer experience management. \n\nKris holds the highly valued CCXP certification and is also certified COPC Implementation Leader, both Service Provider and Vendor Management Organization. He holds a Bachelor degree in Applied Psychology and a Master in Neuro Linguistic Programming.\n\nWith over 30 years of experience in building, expanding, transforming businesses and operations from non-existing or underperforming to becoming Best in Class. He implements organizations, products/services, and processes with an outside- in mindset, whilst realizing optimal profitability, commercial success, customer, and employee satisfaction.\n\nHe has spent the first 10 years of his career in commercial roles in both B2C and B2B in mainly the insurances industry, media and telecommunications. Just before the technology bubble burst, he made the switch from pure acquisition to retaining customers and specialized in support and Customer Experience. He held various senior management positions in companies like Verizon, Cisco and Orange, and left a track record of leadership, change management, continuous improvement and most of all Customer & Employee Centricity..\n\n","organization":{"id":108,"published_at":"2022-08-17T14:16:39.534Z","created_at":"2022-08-17T14:16:38.036Z","updated_at":"2022-08-17T14:16:39.545Z","Title":"Gung-Ho BV","Description":null,"Link":null,"Logo":{"id":859,"name":"gung ho.jpg","alternativeText":"","caption":"","width":495,"height":123,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_gung_ho_02d6b9e8d0.jpg","hash":"thumbnail_gung_ho_02d6b9e8d0","mime":"image/jpeg","name":"thumbnail_gung ho.jpg","path":null,"size":3.91,"width":245,"height":61}},"hash":"gung_ho_02d6b9e8d0","ext":".jpg","mime":"image/jpeg","size":8.59,"url":"/uploads/gung_ho_02d6b9e8d0.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2022-08-17T14:16:33.207Z","updated_at":"2022-08-17T14:16:33.214Z"}},"Image":{"id":1748,"name":"Kris.jpg","alternativeText":"","caption":"","width":2066,"height":2067,"formats":{"large":{"ext":".jpg","url":"/uploads/large_Kris_1866130321.jpg","hash":"large_Kris_1866130321","mime":"image/jpeg","name":"large_Kris.jpg","path":null,"size":108.27,"width":1000,"height":1000},"small":{"ext":".jpg","url":"/uploads/small_Kris_1866130321.jpg","hash":"small_Kris_1866130321","mime":"image/jpeg","name":"small_Kris.jpg","path":null,"size":28.25,"width":500,"height":500},"medium":{"ext":".jpg","url":"/uploads/medium_Kris_1866130321.jpg","hash":"medium_Kris_1866130321","mime":"image/jpeg","name":"medium_Kris.jpg","path":null,"size":61.08,"width":750,"height":750},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Kris_1866130321.jpg","hash":"thumbnail_Kris_1866130321","mime":"image/jpeg","name":"thumbnail_Kris.jpg","path":null,"size":4.83,"width":156,"height":156}},"hash":"Kris_1866130321","ext":".jpg","mime":"image/jpeg","size":566.5,"url":"/uploads/Kris_1866130321.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2022-11-17T09:17:24.966Z","updated_at":"2022-11-17T09:17:24.993Z"}},{"id":3031,"Title":"Anne-Sophie Robinet","Description":"Senior CX Enablement Manager, Professional Services","Content":"Anne-Sophie is a strong professional with large experience across different business sectors in research and insights roles, bringing understanding of customers behaviours and how to deliver actionable insights. Anne-Sophie worked in various international teams and fast-paced industries in consulting and in client sides. \nPrior to Medallia she spent 10 years in market research agencies bringing the best of research and services to global accounts. She then went new paths on client sides gaining expertise in retail and hospitality through various senior CX, insights and analytics roles.\n","organization":{"id":14,"published_at":"2022-04-27T07:46:27.224Z","created_at":"2022-04-27T07:46:26.093Z","updated_at":"2022-07-25T11:15:48.273Z","Title":"Medallia","Description":null,"Link":"http://www.medallia.com ","Logo":{"id":697,"name":"medallia_colorlogo (3).png","alternativeText":"","caption":"","width":2400,"height":1350,"formats":{"large":{"ext":".png","url":"/uploads/large_medallia_colorlogo_3_8caeb28679.png","hash":"large_medallia_colorlogo_3_8caeb28679","mime":"image/png","name":"large_medallia_colorlogo (3).png","path":null,"size":33.61,"width":1000,"height":563},"small":{"ext":".png","url":"/uploads/small_medallia_colorlogo_3_8caeb28679.png","hash":"small_medallia_colorlogo_3_8caeb28679","mime":"image/png","name":"small_medallia_colorlogo (3).png","path":null,"size":16.37,"width":500,"height":281},"medium":{"ext":".png","url":"/uploads/medium_medallia_colorlogo_3_8caeb28679.png","hash":"medium_medallia_colorlogo_3_8caeb28679","mime":"image/png","name":"medium_medallia_colorlogo (3).png","path":null,"size":24.53,"width":750,"height":422},"thumbnail":{"ext":".png","url":"/uploads/thumbnail_medallia_colorlogo_3_8caeb28679.png","hash":"thumbnail_medallia_colorlogo_3_8caeb28679","mime":"image/png","name":"thumbnail_medallia_colorlogo (3).png","path":null,"size":7.46,"width":245,"height":138}},"hash":"medallia_colorlogo_3_8caeb28679","ext":".png","mime":"image/png","size":42.99,"url":"/uploads/medallia_colorlogo_3_8caeb28679.png","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2022-07-25T11:15:41.676Z","updated_at":"2022-07-25T11:15:41.682Z"}},"Image":{"id":5954,"name":"Anne-Sophie Robinet.jpeg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpeg","url":"/uploads/thumbnail_Anne_Sophie_Robinet_6e03f99038.jpeg","hash":"thumbnail_Anne_Sophie_Robinet_6e03f99038","mime":"image/jpeg","name":"thumbnail_Anne-Sophie Robinet.jpeg","path":null,"size":4.04,"width":156,"height":156}},"hash":"Anne_Sophie_Robinet_6e03f99038","ext":".jpeg","mime":"image/jpeg","size":5.69,"url":"/uploads/Anne_Sophie_Robinet_6e03f99038.jpeg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-05-30T14:37:55.302Z","updated_at":"2024-05-30T14:37:55.498Z"}},{"id":3032,"Title":"Ioana-Lavinia Costa","Description":"Head of Quality","Content":"Ioana is best described as an influential leader who possesses a strong vision over the future quality of customer service. This vision needs to be a catalyst for a memorable customer experience that is offered by an effective operational organisation. At the same time as she is arguing for a balanced approach in the quality strategy that incorporates both innovation and human touch, Ioana is an intelligent quality expert who possesses a strong awareness of industry trends and standards. She is a successful leader with a worldwide team that spans across three continents, and she is driven by her enthusiasm and guided by her strong grasp of quality best practices. She was able to forge solid client connections and successfully implement quality initiatives across a variety of industries thanks to her high standards of excellence, which are characterised by a data-driven mind combined with a heart that is centred on people.","organization":{"id":121,"published_at":"2022-08-29T14:12:34.437Z","created_at":"2022-08-29T14:12:32.745Z","updated_at":"2022-08-30T13:24:19.906Z","Title":"Ascensos","Description":null,"Link":"https://www.ascensos.com/","Logo":{"id":1035,"name":"ascensos.png","alternativeText":"","caption":"","width":1014,"height":296,"formats":{"large":{"ext":".png","url":"/uploads/large_ascensos_ae0cc8995b.png","hash":"large_ascensos_ae0cc8995b","mime":"image/png","name":"large_ascensos.png","path":null,"size":42.02,"width":1000,"height":292},"small":{"ext":".png","url":"/uploads/small_ascensos_ae0cc8995b.png","hash":"small_ascensos_ae0cc8995b","mime":"image/png","name":"small_ascensos.png","path":null,"size":17.31,"width":500,"height":146},"medium":{"ext":".png","url":"/uploads/medium_ascensos_ae0cc8995b.png","hash":"medium_ascensos_ae0cc8995b","mime":"image/png","name":"medium_ascensos.png","path":null,"size":28.04,"width":750,"height":219},"thumbnail":{"ext":".png","url":"/uploads/thumbnail_ascensos_ae0cc8995b.png","hash":"thumbnail_ascensos_ae0cc8995b","mime":"image/png","name":"thumbnail_ascensos.png","path":null,"size":7.65,"width":245,"height":72}},"hash":"ascensos_ae0cc8995b","ext":".png","mime":"image/png","size":28.51,"url":"/uploads/ascensos_ae0cc8995b.png","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2022-08-30T13:23:58.727Z","updated_at":"2022-08-30T13:23:58.746Z"}},"Image":{"id":5955,"name":"Ioana-Lavinia Costa.jpg","alternativeText":"","caption":"","width":2825,"height":2825,"formats":{"large":{"ext":".jpg","url":"/uploads/large_Ioana_Lavinia_Costa_8dc908e6e8.jpg","hash":"large_Ioana_Lavinia_Costa_8dc908e6e8","mime":"image/jpeg","name":"large_Ioana-Lavinia Costa.jpg","path":null,"size":116.13,"width":1000,"height":1000},"small":{"ext":".jpg","url":"/uploads/small_Ioana_Lavinia_Costa_8dc908e6e8.jpg","hash":"small_Ioana_Lavinia_Costa_8dc908e6e8","mime":"image/jpeg","name":"small_Ioana-Lavinia Costa.jpg","path":null,"size":31.27,"width":500,"height":500},"medium":{"ext":".jpg","url":"/uploads/medium_Ioana_Lavinia_Costa_8dc908e6e8.jpg","hash":"medium_Ioana_Lavinia_Costa_8dc908e6e8","mime":"image/jpeg","name":"medium_Ioana-Lavinia Costa.jpg","path":null,"size":67.17,"width":750,"height":750},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Ioana_Lavinia_Costa_8dc908e6e8.jpg","hash":"thumbnail_Ioana_Lavinia_Costa_8dc908e6e8","mime":"image/jpeg","name":"thumbnail_Ioana-Lavinia Costa.jpg","path":null,"size":4.61,"width":156,"height":156}},"hash":"Ioana_Lavinia_Costa_8dc908e6e8","ext":".jpg","mime":"image/jpeg","size":1076.4,"url":"/uploads/Ioana_Lavinia_Costa_8dc908e6e8.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-05-30T14:39:49.871Z","updated_at":"2024-05-30T14:39:50.166Z"}},{"id":3033,"Title":"Edwin Best","Description":"Global trusted advisor for Customer centric business","Content":"What drives me? I'm passionate about delighted customers and employees. My interest in the fascinating world of Customer-centric business arose when I was working as an employee for multinational corporations. I discovered the impressive results you can achieve with an outstanding strategy in the triptych of 1) employees, 2) customers and 3) technology (CRM, CX tools). At the same time, I have experienced the major challenges to achieve success as well.\n\nBased on these experiences, I decided to set up my own agency in 2009. Edwin Best CRM & Cx; guiding organizations for the transformation towards Customer-Centric business. In my business I combine the disciplines of CRM and Cx to create a unique mix that is adapted to the context and issues specific to the company. \n\nNowadays I have internationally collaborated with many customers (Europe, Dubai, North America) with a wide range of Customer experience aspects and CRM aspects (Cx strategy, VoC, Journey mapping, CRM selection, CRM implementation). In 2019 I wrote my CRM and customer experience management book 'Succesfull Customer oriented business'.\n\nTypical questions that customers are approach me for:\n* CRM selection and CRM implementation\n* Customer experience strategy and implementation\n* Customer / buyer journey and touchpoints\n* Customer centric business coaching\n* Customer experience judge (CXPA en Customer experience awards)\n\nProfile\n* Acting on the cutting edge of Business and IT. I use an integrated Cx and CRM approach from both business and IT point of view: \n - IT: in-depth know how of modern CRM-systems and tech (Microsoft CRM CE, Salesforce, SugarCRM, Oracle CRM.) \n - Business: specialized in Customer Centric business and its related fields of Marketing, Sales and Services. B2B, B2G and NGO.\n* Education. RB (MBA), Certified Customer Experience Professional exam (CCXP, 79 points). Change Management. Certified Agile Coach / Scrum master & Product owner. SAFeAgile.\n\nMore information: \n* Website: edwinbest.org\n* Management boek succesvol klantgericht ondernemen: https://edwinbest.org/the-best-crm-management-boek-succesvol-klantgericht-ondernemen/\n* Masterclass customer centric business: https://edwinbest.org/masterclass-succes-in-customer-business/\n\nEdwinBest.org provides a comprehensive Cx and CRM Eco system. Additionally Edwin is active in various boards and initiatives in the field of Customer Experience, CRM and entrepreneurship.","organization":{"id":31,"published_at":"2022-04-27T12:15:22.937Z","created_at":"2022-04-27T12:15:18.473Z","updated_at":"2022-04-27T12:15:22.947Z","Title":"The Best CRM & CX ","Description":null,"Link":"https://edwinbest.org ","Logo":{"id":327,"name":"The Best CRM & CX.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_The_Best_CRM_and_CX_220ff82b4d.jpg","hash":"thumbnail_The_Best_CRM_and_CX_220ff82b4d","mime":"image/jpeg","name":"thumbnail_The Best CRM & CX.jpg","path":null,"size":1.92,"width":156,"height":156}},"hash":"The_Best_CRM_and_CX_220ff82b4d","ext":".jpg","mime":"image/jpeg","size":2.48,"url":"/uploads/The_Best_CRM_and_CX_220ff82b4d.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2022-04-27T12:15:15.140Z","updated_at":"2022-04-27T12:15:15.162Z"}},"Image":{"id":1939,"name":"Edwin Best.jpg","alternativeText":"","caption":"","width":1600,"height":1600,"formats":{"large":{"ext":".jpg","url":"/uploads/large_Edwin_Best_cfe0eabf0b.jpg","hash":"large_Edwin_Best_cfe0eabf0b","mime":"image/jpeg","name":"large_Edwin Best.jpg","path":null,"size":125.09,"width":1000,"height":1000},"small":{"ext":".jpg","url":"/uploads/small_Edwin_Best_cfe0eabf0b.jpg","hash":"small_Edwin_Best_cfe0eabf0b","mime":"image/jpeg","name":"small_Edwin Best.jpg","path":null,"size":39.69,"width":500,"height":500},"medium":{"ext":".jpg","url":"/uploads/medium_Edwin_Best_cfe0eabf0b.jpg","hash":"medium_Edwin_Best_cfe0eabf0b","mime":"image/jpeg","name":"medium_Edwin Best.jpg","path":null,"size":74.98,"width":750,"height":750},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Edwin_Best_cfe0eabf0b.jpg","hash":"thumbnail_Edwin_Best_cfe0eabf0b","mime":"image/jpeg","name":"thumbnail_Edwin Best.jpg","path":null,"size":6.74,"width":156,"height":156}},"hash":"Edwin_Best_cfe0eabf0b","ext":".jpg","mime":"image/jpeg","size":283.23,"url":"/uploads/Edwin_Best_cfe0eabf0b.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2022-11-22T13:23:41.017Z","updated_at":"2022-11-22T13:23:41.032Z"}},{"id":3186,"Title":"Martina Geryk","Description":"Sr. Customer Experience & Customer Care Manager ","Content":"Martina is a highly experienced EMEA CX Executive with 18yrs of business experience & last 10 dedicated to achieving Customer Excellence. Martina's proven track record encompass Customer Experience, Operations, and Business Management. Central to Martina's leadership strategy is the design, implementation, and delivery of improved CX for customers. She has extensive experience managing high-performing, multilingual executive teams across three continents: North America, Asia, and Europe. Martina excels in developing and executing market-leading CX strategies, driving competitive advantage and business differentiation for clients.","organization":{"id":715,"published_at":"2024-08-20T09:14:05.834Z","created_at":"2024-08-20T09:14:04.839Z","updated_at":"2024-08-20T09:14:05.858Z","Title":"Lenovo","Description":null,"Link":"http://www.lenovo.com","Logo":{"id":6343,"name":"lenovo_logo.jpeg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpeg","url":"/uploads/thumbnail_lenovo_logo_92e65bbd27.jpeg","hash":"thumbnail_lenovo_logo_92e65bbd27","mime":"image/jpeg","name":"thumbnail_lenovo_logo.jpeg","path":null,"size":2.93,"width":156,"height":156}},"hash":"lenovo_logo_92e65bbd27","ext":".jpeg","mime":"image/jpeg","size":3.74,"url":"/uploads/lenovo_logo_92e65bbd27.jpeg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-08-20T09:13:59.554Z","updated_at":"2024-08-20T09:13:59.568Z"}},"Image":{"id":6344,"name":"Martina.jpg","alternativeText":"","caption":"","width":1200,"height":1200,"formats":{"large":{"ext":".jpg","url":"/uploads/large_Martina_92c19dcf12.jpg","hash":"large_Martina_92c19dcf12","mime":"image/jpeg","name":"large_Martina.jpg","path":null,"size":150.09,"width":1000,"height":1000},"small":{"ext":".jpg","url":"/uploads/small_Martina_92c19dcf12.jpg","hash":"small_Martina_92c19dcf12","mime":"image/jpeg","name":"small_Martina.jpg","path":null,"size":39.79,"width":500,"height":500},"medium":{"ext":".jpg","url":"/uploads/medium_Martina_92c19dcf12.jpg","hash":"medium_Martina_92c19dcf12","mime":"image/jpeg","name":"medium_Martina.jpg","path":null,"size":90.09,"width":750,"height":750},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Martina_92c19dcf12.jpg","hash":"thumbnail_Martina_92c19dcf12","mime":"image/jpeg","name":"thumbnail_Martina.jpg","path":null,"size":5.25,"width":156,"height":156}},"hash":"Martina_92c19dcf12","ext":".jpg","mime":"image/jpeg","size":201.68,"url":"/uploads/Martina_92c19dcf12.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-08-20T09:14:49.154Z","updated_at":"2024-08-20T09:14:49.165Z"}},{"id":3200,"Title":"Joseph Thalinjan","Description":"CEO","Content":"Joseph is the Co-Founder & CEO of Mindely, a company backed by the famous Y Combinator (Airbnb, Stripe, Coinbase...)\nMindely is the first GenAI interviewer for business case and role-play interviews. Unlike traditional AI interviews relying on a pre-determined question-and-answer format, Mindely sets a new norm by mastering complex reasoning situations, real-time adaptive answers and human-like, unscripted interactions. It helps companies hire better candidates from wider talent pools with less effort.\n\nBefore, he was a consultant at McKinsey & Company in Paris for 3 years, focusing on improving the global strategy of software and tech companies.\nHe holds a Master of Science from CentraleSupelec Engineering School and a Master in Management from ESCP Europe Business School.","organization":{"id":725,"published_at":"2024-08-22T15:39:27.966Z","created_at":"2024-08-22T15:39:27.217Z","updated_at":"2024-08-22T15:39:27.988Z","Title":"Mindely","Description":null,"Link":"https://mindely.ai","Logo":{"id":6372,"name":"Mindely.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Mindely_9d6a826a55.jpg","hash":"thumbnail_Mindely_9d6a826a55","mime":"image/jpeg","name":"thumbnail_Mindely.jpg","path":null,"size":3.94,"width":156,"height":156}},"hash":"Mindely_9d6a826a55","ext":".jpg","mime":"image/jpeg","size":5,"url":"/uploads/Mindely_9d6a826a55.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-08-22T15:39:25.613Z","updated_at":"2024-08-22T15:39:25.625Z"}},"Image":{"id":6370,"name":"Joseph Thalinjan.jpeg","alternativeText":"","caption":"","width":800,"height":800,"formats":{"small":{"ext":".jpeg","url":"/uploads/small_Joseph_Thalinjan_ab3b438670.jpeg","hash":"small_Joseph_Thalinjan_ab3b438670","mime":"image/jpeg","name":"small_Joseph Thalinjan.jpeg","path":null,"size":28.82,"width":500,"height":500},"medium":{"ext":".jpeg","url":"/uploads/medium_Joseph_Thalinjan_ab3b438670.jpeg","hash":"medium_Joseph_Thalinjan_ab3b438670","mime":"image/jpeg","name":"medium_Joseph Thalinjan.jpeg","path":null,"size":52.08,"width":750,"height":750},"thumbnail":{"ext":".jpeg","url":"/uploads/thumbnail_Joseph_Thalinjan_ab3b438670.jpeg","hash":"thumbnail_Joseph_Thalinjan_ab3b438670","mime":"image/jpeg","name":"thumbnail_Joseph Thalinjan.jpeg","path":null,"size":5.74,"width":156,"height":156}},"hash":"Joseph_Thalinjan_ab3b438670","ext":".jpeg","mime":"image/jpeg","size":58.21,"url":"/uploads/Joseph_Thalinjan_ab3b438670.jpeg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-08-22T15:38:26.362Z","updated_at":"2024-08-22T15:38:26.374Z"}},{"id":3203,"Title":"Alix Maurin","Description":"President","Content":"Alix is currently the Co-Founder and President of Mindely, an early-stage startup building a GenAI business case & role-play interviewer for strategic & customer-facing roles. Mindely is backed by Y Combinator.\n\nBefore co-founding Mindely, Alix was a consultant at McKinsey & Company for three years, where she had the privilege of working on the global strategy of digital companies. Before joining McKinsey, Alix worked at Uber EMEA and interned at Amazon. She holds a Master’s in Management from ESSEC Business School.\n\nOver the course of her different experiences, Alix developed a keen interest for Customer Experience, with a 'hands-on' approach to experiencing a product from a customer's point of view. ","organization":{"id":725,"published_at":"2024-08-22T15:39:27.966Z","created_at":"2024-08-22T15:39:27.217Z","updated_at":"2024-08-22T15:39:27.988Z","Title":"Mindely","Description":null,"Link":"https://mindely.ai","Logo":{"id":6372,"name":"Mindely.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Mindely_9d6a826a55.jpg","hash":"thumbnail_Mindely_9d6a826a55","mime":"image/jpeg","name":"thumbnail_Mindely.jpg","path":null,"size":3.94,"width":156,"height":156}},"hash":"Mindely_9d6a826a55","ext":".jpg","mime":"image/jpeg","size":5,"url":"/uploads/Mindely_9d6a826a55.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-08-22T15:39:25.613Z","updated_at":"2024-08-22T15:39:25.625Z"}},"Image":{"id":6373,"name":"Alix Maurin.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Alix_Maurin_290723b134.jpg","hash":"thumbnail_Alix_Maurin_290723b134","mime":"image/jpeg","name":"thumbnail_Alix Maurin.jpg","path":null,"size":5.21,"width":156,"height":156}},"hash":"Alix_Maurin_290723b134","ext":".jpg","mime":"image/jpeg","size":7.43,"url":"/uploads/Alix_Maurin_290723b134.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-08-22T15:43:49.039Z","updated_at":"2024-08-22T15:43:49.055Z"}},{"id":3244,"Title":"Ruth Bennour","Description":"Senior Customer Experience Consultant","Content":"As a certified customer experience professional (CCXP) and an enthusiastic advocate for the ‘Voice of the Customer,’ Ruth is passionate about enabling organisations to become more customer-centric. In her 15+ years of working in CX she has gained extensive project management experience in designing, implementing, and maintaining CX programs, along with executing culture change initiatives and managing cross-functional teams. ","organization":{"id":14,"published_at":"2022-04-27T07:46:27.224Z","created_at":"2022-04-27T07:46:26.093Z","updated_at":"2022-07-25T11:15:48.273Z","Title":"Medallia","Description":null,"Link":"http://www.medallia.com ","Logo":{"id":697,"name":"medallia_colorlogo (3).png","alternativeText":"","caption":"","width":2400,"height":1350,"formats":{"large":{"ext":".png","url":"/uploads/large_medallia_colorlogo_3_8caeb28679.png","hash":"large_medallia_colorlogo_3_8caeb28679","mime":"image/png","name":"large_medallia_colorlogo (3).png","path":null,"size":33.61,"width":1000,"height":563},"small":{"ext":".png","url":"/uploads/small_medallia_colorlogo_3_8caeb28679.png","hash":"small_medallia_colorlogo_3_8caeb28679","mime":"image/png","name":"small_medallia_colorlogo (3).png","path":null,"size":16.37,"width":500,"height":281},"medium":{"ext":".png","url":"/uploads/medium_medallia_colorlogo_3_8caeb28679.png","hash":"medium_medallia_colorlogo_3_8caeb28679","mime":"image/png","name":"medium_medallia_colorlogo (3).png","path":null,"size":24.53,"width":750,"height":422},"thumbnail":{"ext":".png","url":"/uploads/thumbnail_medallia_colorlogo_3_8caeb28679.png","hash":"thumbnail_medallia_colorlogo_3_8caeb28679","mime":"image/png","name":"thumbnail_medallia_colorlogo (3).png","path":null,"size":7.46,"width":245,"height":138}},"hash":"medallia_colorlogo_3_8caeb28679","ext":".png","mime":"image/png","size":42.99,"url":"/uploads/medallia_colorlogo_3_8caeb28679.png","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2022-07-25T11:15:41.676Z","updated_at":"2022-07-25T11:15:41.682Z"}},"Image":{"id":6426,"name":"Ruth Bennour.jpg","alternativeText":"","caption":"","width":2624,"height":2624,"formats":{"large":{"ext":".jpg","url":"/uploads/large_Ruth_Bennour_2c70fba4c5.jpg","hash":"large_Ruth_Bennour_2c70fba4c5","mime":"image/jpeg","name":"large_Ruth Bennour.jpg","path":null,"size":150.56,"width":1000,"height":1000},"small":{"ext":".jpg","url":"/uploads/small_Ruth_Bennour_2c70fba4c5.jpg","hash":"small_Ruth_Bennour_2c70fba4c5","mime":"image/jpeg","name":"small_Ruth Bennour.jpg","path":null,"size":50.69,"width":500,"height":500},"medium":{"ext":".jpg","url":"/uploads/medium_Ruth_Bennour_2c70fba4c5.jpg","hash":"medium_Ruth_Bennour_2c70fba4c5","mime":"image/jpeg","name":"medium_Ruth Bennour.jpg","path":null,"size":96.36,"width":750,"height":750},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Ruth_Bennour_2c70fba4c5.jpg","hash":"thumbnail_Ruth_Bennour_2c70fba4c5","mime":"image/jpeg","name":"thumbnail_Ruth Bennour.jpg","path":null,"size":7.57,"width":156,"height":156}},"hash":"Ruth_Bennour_2c70fba4c5","ext":".jpg","mime":"image/jpeg","size":825.38,"url":"/uploads/Ruth_Bennour_2c70fba4c5.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-09-06T12:38:25.852Z","updated_at":"2024-09-06T12:38:25.869Z"}}]},{"__component":"content.box","id":1628,"content":"They'll carefully scrutinise your written submission and live presentation using our transparent scoring criteria. Each judge's scores are added to determine the winners in each category. After the event, every finalist will receive a detailed feedback report with constructive comments to help you improve your CX further. To know more about our scoring criteria, download our [plan2win®](/resources).","background_color":null,"bg_color":null,"CTAs":[],"background_image":null},{"__component":"content.box","id":1630,"content":"#### 4 key learnings","background_color":null,"bg_color":null,"CTAs":[],"background_image":null},{"__component":"content.testimonials-slider","id":50,"Testimonial":[{"id":76,"Title":null,"Description":"Four key learnings [from the awards] were:\n1. Winners were those who innovated and adopted new ideas and technology. \n2. Involvement of top management along with other stakeholders is critical in the success of the program.\n3. Companies with a clear CX vision supported by detailed business objectives, goals and activities were stand out performers.\n4. Successful case studies were the ones that showed ability to measure the impact of initiative. Inability to measure the impact was as good as not having the initiative.","Name":"Anand Nigam","Position":"Co-Founder of 4SiGHT Research and Analytics","Image":{"id":522,"name":"X0IryMfE5pjaSkeOSnjb.jpg","alternativeText":"","caption":"","width":887,"height":887,"formats":{"small":{"ext":".jpg","url":"/uploads/small_X0_Iry_Mf_E5pja_Ske_O_Snjb_34d7ac7776.jpg","hash":"small_X0_Iry_Mf_E5pja_Ske_O_Snjb_34d7ac7776","mime":"image/jpeg","name":"small_X0IryMfE5pjaSkeOSnjb.jpg","path":null,"size":20.42,"width":500,"height":500},"medium":{"ext":".jpg","url":"/uploads/medium_X0_Iry_Mf_E5pja_Ske_O_Snjb_34d7ac7776.jpg","hash":"medium_X0_Iry_Mf_E5pja_Ske_O_Snjb_34d7ac7776","mime":"image/jpeg","name":"medium_X0IryMfE5pjaSkeOSnjb.jpg","path":null,"size":37.2,"width":750,"height":750},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_X0_Iry_Mf_E5pja_Ske_O_Snjb_34d7ac7776.jpg","hash":"thumbnail_X0_Iry_Mf_E5pja_Ske_O_Snjb_34d7ac7776","mime":"image/jpeg","name":"thumbnail_X0IryMfE5pjaSkeOSnjb.jpg","path":null,"size":3.95,"width":156,"height":156}},"hash":"X0_Iry_Mf_E5pja_Ske_O_Snjb_34d7ac7776","ext":".jpg","mime":"image/jpeg","size":43.54,"url":"/uploads/X0_Iry_Mf_E5pja_Ske_O_Snjb_34d7ac7776.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2022-06-30T12:39:11.966Z","updated_at":"2022-06-30T12:39:12.039Z"}}]},{"__component":"content.box","id":1631,"content":"We post the details of our judges here as they are selected – so the full list will be populated over time on our Meet the Judges page.\n \nAre you interested in becoming a judge? Check out the Apply to Judge page for all the necessary information.\n","background_color":null,"bg_color":null,"CTAs":[{"id":1062,"Text":"Apply to Judge","Link":"apply-to-judge","TargetBlank":false,"Bg_color":null,"TextAlign":"center"}],"background_image":null}],"seo":{"id":447,"metaTitle":"Meet the Judges | European Customer Experience Awards 2024","metaDescription":"Here you can learn about the way ECXA™ judges are picked, how they score each written entry and live presentation, and how they help finalists after the ceremony for the European Customer Experience Awards™ 2023.","preventIndexing":null,"structuredData":null,"meta":[],"metaImage":null},"Submenu":null}]