Global CX & Innovation Manager
Michela is a CX professional who strongly believes in CX to break the silos in the organization and drive business growth. In her career she has led global CX transformation projects in companies across different industries.
Her passion for CX, her customer-centric methodologies and the ambition of delivering outstanding experiences make her a true customer advocate and change maker. Currently she is responsible for the design of new value propositions, customer journeys and experiences that will shape the future of Nespresso.