Owner / Principle Consultant
I have spent 23 years helping businesses turn around their frontline customer management proposition. Passionate about brand, employees and customers I work using our own LEAP Framework.
Typically, clients come to me because their customer management division is underperforming, not meeting KPIs, losing customers or has a bad reputation. My bespoke consulting service transforms their failing contact centre into a profitable centre that meets their operational excellence standards and is ready for expansion.