Mirjam van den Berg
Head of Customer Service Regional Businesses
With over 20 years of experience, Mirjam is a seasoned professional in the customer experience field and a true customer advocate. Within Worldline her main focus lies on transforming and harmonizing processes across the many divers markets globally, strengthening our local touch while being Global and enabling a customer first and people-oriented culture. She joined from Travix, an online global travel agency with multiple brands where her role was to shape the direction for the global customer operations organization to become fully customer centric while maximizing process optimization. During the transformation she was rewarded with the CCMA Manager of the Year Award in 2019.
Prior to Travix she worked at multi-nationals like TNT/FedEx, DHL and UPS where she actively contributed to various customer care integrations after acquisitions, defining the strategies and leading the teams through change. The integration of various companies in her various roles, enabled her to grow her change management skills and despite the cultural differences this resulted in winning various industry awards. In the last 10 years organization design has been an important theme to optimize processes, select the right technology, define structures and footprint and focused on people engagement, skillset and mindset. She takes pride in always having worked with international teams, with many different cultures and for companies with headquarters in Atlanta, London, Brussels, Paris and Amsterdam.